About the Aurora Inbox

The Aurora Community Inbox is where you manage all your community private messages.

As a community member, you can send private messages to other members (individuals or multiple people). With admin permissions, you can also send a broadcast message as an announcement to members of that community. Messages you receive appear in your inbox, where you can read, reply, or delete them. Where applicable, you can also see the other recipients of messages.

Common inbox tasks include:

• Send a message
• Read and reply to a message
• Managing your inbox
• Search for a message

Send a message

Members of the community with verified email addresses can send messages. As a community member, you can send a message to a single person or to multiple people (the maximum number of recipients is determined by an administrator). If you have admin privileges, you can also send broadcast messages as announcements to the community. See Send a broadcast message.

To send a message:

1. Sign in to the community and click Inbox (envelope icon).
2. In the left panel, click Create (pencil icon).
   
3. On the Create New Message window, in the To field, enter the username of the person to whom you want to send a message. When you start typing a name, search results related to that name display so that you can select the correct person from the list.
4. In the Subject field, enter a subject for your message.
5. In the content editor, enter your message. See About the Content Editor for more information.
6. Click Send Message.
   

You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field.

Read and reply to a message

1. Sign in to the community and click Inbox (envelope icon).
   When you’ve received at least one message, the icon is overlaid with a bubble that displays the number of unread messages.
   
    
    

   

2. In the left panel, click the message you want to read and/or reply to.
3. To send a reply, enter your message in the Reply… field.
4. Click Reply.
   

    

You can read your response within the thread, or you can view it in the Sent folder.

Managing your inbox

There are several management actions you can take in the inbox.

• Delete a message
• Filtering your inbox

Delete a message

You can delete received or sent messages in the community.

1. Sign in to the community and click Inbox (envelope icon).
2. In the left panel, click the message you want to delete.
3. Open the Options menu and click Delete.
   

Filtering your inbox

You can filter your inbox in a couple ways by clicking Settings (gear icon) in the left panel:

• Show All
• Show Unread Only

You can also use mark all your messages as read.

Search for a message

You can search for specific sent or received messages.

1. Sign in to the community and click Inbox (envelope icon).
2. In the Search field, enter text from a message you want to find.
3. When results display with your search term(s) highlighted, click the message to view it.