Aurora: Configure SPF records for community emails

Khoros strongly recommends that all customers update their SPF records to include the region-appropriate Khoros domain. This provides a good balance of deliverability of mail from Communities, reduces setup time, increases security, and allows the use of email metrics.

1. Find the region-appropriate line below, replacing “customer.com” with your own subdomain to add to your SPF record on the subdomain used to send emails: 
   • For APAC Communities:
     customer.com 86400 IN TXT "v=spf1 include:ap.khoros-mail.com --all"
   • For NA Communities: customer.com. 86400 IN TXT "v=spf1 include:us.khoros-mail.com -all"
   • For EMEA Communities: customer.com. 86400 IN TXT "v=spf1 include:eu.khoros-mail.com -all"
     
     This step enables Communities to securely send emails on your behalf from that subdomain.
2. Verify that the SPF record is publicly accessible and correctly configured. You can use a SPF Check and Lookup tool to accomplish this task.
3. Configure the email address as described in Edit the Aurora community email sender name and address.
4. Validate your configuration by taking any action in your community that will trigger an email. Verify that the emails do not go into your spam/junk folder and have the intended sender address.

Note: This process applies only for email configurations involving relaxed or no DMARC policies. If you require a stricter DMARC policy or any alternative configuration, contact Khoros or refer to Community email options for additional details.