Knowledge Base Article

Aurora: Create a knowledge base article

Community members can create knowledge base articles in KB boards they have permission to access. When authoring articles, you have the option to publish immediately or save your progress, and edit or publish at a later time.

25 STEPS

1. On your Knowledge Base board, click Start your article.
If you do not see this button, check with your Admin.

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2. The article editor opens

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3. Enter a Title.

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4. Optionally, type an Introduction

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5. Enter the content for you article.

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6. Use the editor tools to modify the look and feel of your content

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7. For example, add a smiley!

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8.

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9. Let's take an example on uploading an image. To upload images, click Camera

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10. Choose from the dropdown from where you want to upload the image

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11. You can also copy-paste an image. Use the re-size options to resize the image

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12. Drag and drop the image to rearrange it.

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12b. Drop

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13.

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13b. Drop

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14.

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15. Add a caption

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16. Optionally, add attachments.

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17. Add Tags to categorise your content and make it more findable.

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18. Click Tag

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19. Click Tag

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20. Start typing a tag name. You can either select from predefined list of tags or add new ones. These depend on the Community Settings for Tags.

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21. Tags added are displayed

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22. Optionally, you can add Article Summary and SEO Content

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23. Select Notify Followers, if you want the followers of this node or article to be notified of changes.

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24. When your content is ready to be published, click Publish.

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25. The article is published. The article is immediately available to members on your Community.

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https://www.iorad.com/player/2051649/Start-an-article

 

Published articles are available immediately in the community. When other members find and read this content, they can like or comment on it. Members with appropriate permissions can view the author's profile, mark if the article was helpful, and add more Tags.

 

As an author, you can always come back and edit this content later to add more info or make any corrections.

10 STEPS

1. While creating your content you can always save the draft and come back later to work on it.
Click Save Draft

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2. The draft is saved with a version number

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3. Let's see how you can find this draft.

Go to the board where the draft was created. Click Options menu and click Manage Content

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4. The Content Management Dashboard opens.

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5. You are automatically taken to the Drafts tab

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6. Depending on your permission, you can see all the drafts. Members can mostly see only their own drafts.
Click the article you want to work on.

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7. When the draft is ready to be published, click Publish

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8. The published version get a new version number.

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9. Your draft is published.

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10. Scroll up and that's it. You're done.

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https://www.iorad.com/player/2051697/Intermitted-save--drafts

 

Notes:

  • You can use markdown syntaxes while writing the content instead of formatting the text using toolbar options. Also, you can use other keyboard shortcuts to work quickly and efficiently. Learn more about keyboard shortcuts.
  • While creating an article, the content is auto-saved. Upon reloading the page, the content is auto-recovered and you can continue to edit.
  • Admins and members who started the article or have edit access to the article can add or remove tags..
  • By default, members who comment on an article, automatically follow or subscribe to the article.
  • If you do not want the "Helpful Vote" to be visible to your readers on published articles, please contact Support.

Permissions

  • Members with the Create, edit, publish, and manage articles permission have total control over the Knowledge Base node. They can create, approve, manage, and publish articles. By default, this permission is denied.
  • To start your own article, you must have the Start new articles and edit drafts permission. This permission is granted by default to Authors.
  • Members with the View draft articles permissions can view the draft of articles.

Managing published articles

Members with elevated permissions (like admins and moderators) can perform a variety of content management tasks on published KB content. These tasks include:

Most of these tasks are available from the Options menu:

Note: If you don’t see any of these menu options, you do not have the required permissions to complete these tasks.

Related topics:

Updated 4 months ago
Version 13.0
Communities Aurora
content management
knowledge bases
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