Knowledge Base Article

Aurora: Edit knowledge base articles

There are multiple scenarios in which you might need to edit an existing knowledge base article.

Authors typically have permission to:

  • edit their own article
  • view the history of their own article

Admins or moderators can:

Check out the walkthroughs below to learn how to edit a draft or edit a previously published article.

Edit a draft

10 STEPS

1. While creating your content you can always save the draft and come back later to work on it.
Click Save Draft

 

2. The draft is saved with a version number

 

3. Let's see how you can find this draft.

Go to the board where the draft was created. Click Options menu and click Manage Content

 

4. The Content Management Dashboard opens.

 

5. You are automatically taken to the Drafts tab

 

6. Depending on your permission, you can see all the drafts. Members can mostly see only their own drafts.
Click the article you want to work on.

 

7. When the draft is ready to be published, click Publish

 

8. The published version get a new version number.

 

9. Your draft is published.

 

10. Scroll up and that's it. You're done.

 

Here's an example of  how you can  save progress on a new article and return later to continue working on your draft before publishing. 

 

https://www.iorad.com/player/2051697/Intermitted-save--drafts

 

Notes:  

  • Admins and moderators can access the Content Management dashboard by going to Account > Manage Content.

  • Authors can access only their own content on the Content Management dashboard. Go to Options > View My Drafts to open your drafts in the Content Management Dashboard.

Edit previously published content 

Let's take an example of editing a published KB article. 

10 STEPS

1. Open the published article you want to edit.

 

2. The article opens

 

3. Click the Options menu and click Edit

 

4. The article opens in the editor

 

5. Edit the article. For example, you may want to hyperlink another content.

 

6. Use the hyperlink option on the editor's toolbar

 

7. Enter the URL

 

8. Click Insert Link

 

9.

 

10. You can either Cancel, Save Draft or Publish

 

 

https://www.iorad.com/player/2051832/Edit-Published-Content

 

Edit and restore older versions of content

To edit and publish an old version of an article that is still in your community, you can restore them as is or make additional edits to the previous version and publish them.

7 STEPS

1. Go to the article that you want to edit.

 

2. Click Options menu

 

3. Click History

 

4. The history of edits on the article opens in a pop-up. Click the > against the version you want to edit and restore

 

5. Click ... against the version you want to edit and restore

 

6. Click Edit and Restore

 

7. The article opens in an editor. After you make changes to article, you can either Cancel, Save Draft or Publish

 

 

https://www.iorad.com/player/2051842/Edit-and-Restore-for-the-edit-article

 

Learn more on how you can edit and restore old versions.

Every article gets a version number after it is edited and published. The published article displays the latest version number along with the date and time.

Permissions

Permission 

Purpose

Start new articles and edit drafts

To edit KB article drafts.

Edit own published articles

To edit your own KB article.

Edit any published article

To edit your own KB articles and articles published by others.

 

Related topics:

Updated 6 months ago
Version 5.0
communities aurora
content management
knowledge bases
No CommentsBe the first to comment