The Localized Communities feature enables you, as an admin, to create multiple “versions” of your community—each one in a different language. After you map your top-level categories to the languages you have enabled in your community, your customers are directed to the language category that best matches their browser settings.

To enable Localized Communities in your community, you must first open a Support ticket.

• Create a localized category
• Map a localized category to a language

Create a localized category

Important: We recommend that you set up your localized categories on a stage environment before setting them up on your production environment. Doing so enables you to reference the stage setup during the production setup for a quicker configuration process. Additionally, if your production community is already live with your customers, we recommend that you set up your localized categories during non-peak activity hours.

Note: Creating a localized category is a similar process to creating a regular category in the community. However, after you have enabled Localized Categories with Khoros Support, additional configuration is required to map your categories appropriately once you create them.

To create a localized category:

1. Go to the Community Structure page.
2. At the community level, click Add (plus icon).
3. On the window, enter a Name and ID. The ID displays in the URL for the category.
   Note: The ID must be a single word made of only letters, numbers, dashes, and underscores with no spaces. It cannot be changed later.
   
4. Optionally, enter a Description and add an Avatar for the category.
5. Click Create.
6. For your new localized category to work properly, you must next map it to a language.

Map a localized category to a language

After you have created your localized category, you need to map it to a language so the community can be translated to the correct language for the category.

1. Click the Features > Localized Categories link in the Action Needed alert. Or, navigate to Settings > Features > Localized Categories.
2. On the Language Mapping screen, in the Mapped to column of the language you want to map to your new category, select that category.

After you map your top-level categories to the languages you have enabled in your community, your customers are directed to the language category that best matches their browser language. However, as a secondary measure, they can use the language selector to change languages.

 

Related topics:

• About Localized Communities
• Configure localized category settings