Aurora: Enable spam management

Combating spam is an ongoing task for a community manager and their moderation team. It’s important to keep inappropriate content (solicitation, baiting, or irrelevant) off your site so it doesn’t bother or offend your community members. 

When spam management is enabled in Aurora communities, moderators can reject individual posts and replies as spam and manage these posts in the Spam management tab of the Manage Content dashboard.

You can enable spam management at the community level and/or selectively turn it on/off at the category, group, or board level. Turning off spam management at the community level prevents any content being marked as spam and hides the Spam management dashboard.

The amount of spam you get or expect to get on your community or in specific places may inform how best to configure spam management for your community. You may want to enable globally and then turn it off in specific places where you don’t expect spam. Or, you might want to turn it off globally and then enable spam management in the specific places where you think it might present a problem. It’s up to you.

Learn more about rejecting content as spam.

Enable spam management at the community level

1. Sign in to the community as an Admin.
2. Open the Account menu and go to Settings > Features.
3. Click Moderation.
   
   The General settings page displays spam and content moderation settings. 
   
   
4. To enable spam management, toggle on the Spam management option. 
   

Configure spam management at the category, group, or board level

The community-level Spam management setting is inherited by the category, group, and board levels. You can override this setting as needed. 

Note: If Spam management is turned off at the community level and enabled only in specific places (categories, groups, or boards), the Spam management tab in the Content Management dashboard lists posts and replies that are rejected as spam only for those places.

Let’s look at an example where spam management is on for the entire community and you want to turn it off for a specific category.

To turn off spam management for a specific category:

1. Open the Account menu and go to Settings > Community Structure.
2. On the Community Structure page, click the category where you want to turn off spam management.
3. In Category settings, go to the Moderation section and toggle off the Spam management option.