Knowledge Base Article

Aurora: Message members on moderation actions to their posts

While moderating content, moderators must take action on posts or replies by either approving or rejecting them. Reasons for these actions can vary from better site content organization to corrective action on inappropriate content. Moderators also need to communicate with members to get more information about their content or inform them about the action they are taking on their content. 

Moderators can send private messages to members who posted the content to improve communication of these moderation actions. After you send the message, you can view the message in your Inbox Sent folder and also carry further conversation with the member. Learn more about Inbox.

To message members from the Moderation tab, view the below walkthrough:

10 STEPS

1. Sign in to the community as a Moderator.

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2. Open the Account menu and under Manage, click Content.

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3. On the Manage Content page, go to the Moderation tab.

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4. The Moderation tab opens with the list of posts and comments (replies) sent for moderation. Here, you can click the Title of any posts to view the content.

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5. To message a member, Click Options menu > Message Member next to the post.

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6. The Create New Message pop-up is preloaded with the username and subject line (post title) in the To and Subject fields.

You can add multiple usernames in the To field and edit the Subject field, if required.

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7. In the content editor, enter your message.

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8. Click Send Message.

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9. The message is sent successfully to the member.

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10. That's it. You're done.

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https://www.iorad.com/player/2150257/Message-members-on-moderation-actions-to-their-posts



Next step

 

You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field.
 

Updated 5 months ago
Version 9.0
Communities Aurora
General Tasks
Moderation
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