Knowledge Base Article

Aurora: Publish knowledge base articles

When a knowledge base article is reviewed and approved to be published, there could be two scenarios for publication:

  • They are ready to be published and you can go ahead and publish it.
  • They are waiting for an event, such as a product release or update, and needs to be published at a later date.

To publish articles immediately, click the Publish button. The article is immediately available for viewers to read.

Scheduling content to be published later

The scheduling feature gives you control in managing when your knowledge base article is published to the community. This makes it possible to manage your growing inventory of content. When scheduling at a future time, you can indicate the time zone to use.

Check out the walkthrough below to learn how to schedule a knowledge base article for publication. Same applies for blog posts.

 

14 STEPS

1. Open the draft of the article that you want to schedule to publish.
Click Edit Draft

 

2. The article opens in an editor. Scroll down the page and click Publication Schedule

 

3. Click the text box to choose the time

 

4. Pick a date

 

5. Pick a time

 

6. Pick a Time Zone

 

7.

 

8. Click Schedule

 

9. Your article is now scheduled to be published

 

10. Click Change if you want to reschedule

 

11. Select a date, time and timezone

 

12. Click Change

 

13. Click Remove, if you want to remove the scheduling

 

14. The schedule is removed.

 

https://www.iorad.com/player/2052286/Schedule-Publiation

 

Permissions

Permission

Purpose

Additional permissions required

Publish articles

To publish or schedule KB articles

View draft articles

 

Related topics:

 

Updated 5 months ago
Version 5.0
Communities Aurora
content management
knowledge bases
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