Knowledge Base Article

Aurora registration and sign-in

Registration is the first step in your community journey. All anonymous users are prompted to sign in to or register with the community when they try to participate (for example, Start Discussion, Reply, Comment, Like, Send Message, Report Abuse).

New user registration

  1. In the community you want to join, click Register at the top-right corner.



  2. Enter a Username. This is the name you will be known as in the community. It must be at least 2 characters long and can contain letters, numbers, dashes, and/or underscores.
  3. Enter the Email address you want associated with your community account.
  4. Enter a strong Password. Learn more about password requirements below. 
  5. Click the Terms of Service link to read the community’s terms of service, then select I have read and agree to the Terms of Service.
  6. You can select Keep me logged in to stay signed in on this device. When this option is active, the system will ask for your password only when updating sensitive account information. For security reasons, don’t use this option on a public device.
  7. Click Register.
  8. Check your email for the E-Mail Address Verification email sent by Community Mailer, and click the link in that message to verify your email address.

Note: All unverified users are prompted to verify their email address before they can participate (e.g., Start Discussion, Reply, Comment, Like, Send Message, Report Abuse) as full members within the community.

Sign-in for existing members

  1. In the community where you want to sign in, click Sign In at the top-right corner.

  2. On the Sign In window, enter your Username and Password.

    Note: If you have forgotten your username and/or password, click Forgot your username or password. Enter your email address and click Send the Instructions. Follow the instructions in the email message to recover your username and/or password.
  3. You can select Keep me logged in to stay signed in on this device. When this option is active, the system will ask for your password only when updating sensitive account information. For security reasons, don’t use this option on a public device.
  4. Click Sign In.

Supported characters

Username

Aurora supports the following characters for usernames:

  • Unicode letters
  • Unicode digits
  • - (dash)
  • _ (underscore)

Password

  • Must be between 6-20 characters
  • Cannot use HTML-like characters (<)
  • Cannot use periods (.)
  • Cannot be any part of your username

Stronger password requirements may have been configured in your system, in which case, the following may apply:

  • Contains at least one lowercase character
  • Contains at least one uppercase character
  • Contains at least one digit
  • No repeated sequence of 3 or more characters

If any of the above are specified, a window opens to outline the requirements. A green checkmark appears beside each of the criteria as you meet them. If you do not meet these requirements, you cannot create your account. The window may contain one or more of the following requirements:

  • 8 or more characters
  • No repeating characters
  • Lower and uppercase letters
  • At least one number
  • Not part of your username
Updated 6 months ago
Version 14.0
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