Knowledge Base Article

Aurora: Send a broadcast message

If you have the Send broadcast private messages permission (see Permission descriptions), you can send a broadcast message. These messages are delivered as announcements, and those who receive one cannot see the rest of the recipient list (this is in contrast to multi-user private messages, in which the recipient list can be seen by all those who received it). Broadcast messages have a limit of 10,000 recipients.

Refer to About the Inbox for more information about the Inbox.

To send a broadcast message:

  1. Sign in to the community and click Inbox (envelope icon).
  2. In the left panel, click Create (pencil icon).
  3. On the Create New Message window, turn on the Send as a Broadcast Message option.
  4. In the To field, enter the username of the people to whom you want to send a message. When you start typing a name, search results related to that name display so that you can select the correct person from the list.
  5. In the Subject field, enter a subject for your message.
    Note: “Announcement” is appended to the beginning of all broadcast message subjects.
  6. In the content editor, enter your message. See About the Content Editor for more information.
  7. Click Send Message.

You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field.

When someone receives a broadcast message, “Announcement” always precedes the subject given to the message. Additionally, a microphone icon displays at the bottom right of the sender’s avatar.

Updated 5 months ago
Version 10.0