Aurora: View support cases in the community

In the community, the Case Portal lists all the cases that are created by members via different channels (phone, email, Facebook, Twitter, and/or the community). The Case Portal option must be enabled in the Salesforce settings to view the support cases.

Members with the Read and reply to own support cases permission can access the Case Portal to view their own support cases:

The page lists:

• Case No.: The unique identification numbers for each case.
• Title: The titles for each case.
• Status: The current status of each case.
• Origin: The source through which the cases were created. 
• Created On: The date on which each case was created.
• Last Update: The date on which each case was last updated. You can sort the cases based on Last Update.

You can further filter cases based on View, Keyword, Status, and Origin:

To view support cases in the Case Portal:

1. Open the Account menu and click My Support Cases. Note that you must have the Read and reply to own support cases permission to view this option.
   

   The Case Portal page opens.

2. To view the details of a case, click the Title of the case.
   

   

   The case details page opens.
   

   

   From the case details page, you can update or close your case.

   You can also reply to your own cases:
   

Related topics:

• Create a support case in the Community
• Update or close support cases from the Community
• Set case portal permissions