14 ResultsMost relevant2023 Customer Awards: Palo Alto Networks - Best-in-Class: Community...hroughout their product adoption and deployment journeys, ensuring their product adoption success and driving forward the Palo Alto Networks mission to protect our digital way of life. Expanding o...2023 Customer Awards: Qlik - Best-in-Class: Digital Customer Service...ollaborate with each other and with Qlik 24x7. We wanted to provide a place where we could help people solve problems, learn, and self-serve. 2. Which Khoros elements did you implement as part of your digital...2021 Customer Awards: Orange Spain - Best-in-Class: Care...udos Category: Best-in-Class: Care 1. What were your organization’s digital customer service initiatives? What channels do you support today? Orange Spain has a multi-brand strategy with presence i...USAA - All-Ways Connected...ys Connected 1. Tell us about your digital customer experience: When and why did digital customer experience become a focus and priority for your organization and what technology(ies) did you d...2020 Customer Awards: Swisscom - Best-in-Class: Care...he outage in the future in the Swisscom Community (with Q&A) Optimising/ combining the digital communication journey social media - community b) We wanted to provide care at s...2023 Customer Awards: Mediacom Communications - Keep Calm and Carry On...llowed us to coordinate internally with other customer service channels, such as Call Centers, Management, NOC, and Digital Teams, to provide our customers with real-time information. This tool s...2021 Customer Awards: Delaware North - Keep Calm and Carry On...arketing, and communication needs being placed on the digital channels. Management of our social business efforts in this way ensured that the few resources that remained on staff during the h...2021 Customer Awards: TymeBank - Keep Calm and Carry On...nd respond to all social media queries from customers who were taking to online channels to ask questions regarding the bank’s offerings and digitally transacting on their accounts. Contact: L...2021 Customer Awards: Promega Corporation - Keep Calm and Carry On...uestions in biology to bioluminescent assays that help us monitor food safety and water quality, we work side-by-side with our partners in academic, industrial and government institutions to bring t...Enough is Enough: A Manifesto for Social Media Marketing...ffort, and resources – so why waste all of that on “post and pray” tactics when there’s data and tools at our fingertips to help us make sense of it all? The answer is simple: t...
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