Product Overview
The purpose of this short TKB is to help customers and users identify/clarify which product they are using. We went through and wrote a brief explanation of each product along with its main features, common names associated with it, previous names, and screenshots of the product.
Khoros Care
An industry-leading platform for connecting brands to their customers across multiple different messaging channels. Designed to improve customer experiences and increase the efficiency of operations. You can find more information on the Khoros Care Product Page and at the Khoros Care Resource page on Atlas.
- Main features:
- Khoros Bot
- Social Care
- Modern Chat
- Messaging
- Names associated with the product:
- Social Dynamics
- Publishing
- Reach
- Response
- Previous names:
- Lithium Social Media Management (SMM)
Khoros Communities
Khoros Communities is the perfect platform for anyone looking to start, build, or grow their community. Helping brands create digital spaces where customers can get answers, connect with peers, and share new ideas. You can find more information on the Khoros Communities Product Page and at the Khoros Communities Resource page on Atlas.
- Main features:
- Community Analytics
- Gamification
- Enhanced Moderation and Workflow
- Spam Management and Security
- Unmatched Scale and Performance
- Names associated with the product:
- Forums
- Boards
- Community
- Discussions
- Blogs
- JX
- Previous names:
- Lithium Community
Khoros Marketing
Khoros Marketing allows brands to orchestrate, govern, publish, and measure social media campaigns that drive business results. You can find more information on the Khoros Marketing Product Page and at Khoros Marketing Resource page on Atlas.
- Main features:
- Social Marketing
- Intelligence
- Experiences
- Names associated with the product:
- Spredfast
- Vault
- Promotions
- Spotlight
- Previous names:
- Spredfast Marketing