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About Atlas

All you need to know about the Khoros Community.
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Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any). content that you receive in one-to-one communications without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care and Community). Don't forget to review our idea submission guidelines before posting! If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive (if you are a Khoros customer) a Sales Representative by Requesting a Demo (if you're not) email us at communityhelp@khoros.com We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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We hope this guide will help you find the content you're looking for, and clarify where you should post your questions.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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Updated customer structure and posting guide
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by Content Coordinator Content Coordinator Sep 30, 2020
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Learn about Product Mentions and Product Associations and how to use them in your posts on Atlas. 
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by Community Manager Community Manager Community Manager Oct 6, 2020
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Learn how to flag inappropriate content on Atlas.
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by Content Coordinator Content Coordinator Sep 15, 2020
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Product feedback is always welcome, and we want to ensure that you understand how your ideas impact and are incorporated into the future of our products. Before you submit new product ideas or feedback, please review the Product Ideas Submission Guidelines.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jan 22, 2020
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  • Guidelines

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We always place customer feedback at the top of our list of priorities and our Product Ideas boards (Community, JX and Care) are an example of how we capture your innovative ideas and feedback about our solutions. In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions. We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedback on your submission from our Product Management team  in the form of status changes and follow up comments.   Submission Criteria Description 1.      Reach of Impact How many customers would benefit? How often would they use the suggested feature? 2.      Roadmap Fit Does this fit strategically within our current product/service offerings? 3.      Community feedback Is this idea getting noticed (via recent votes/comments/kudos)? Does the idea have at least 5 votes? 4.      Feasibility How long will it take to implement the idea? Is there a workaround available today? 5.      Quality of submission Is the submission well written and easy to understand? Does it contain no more than one idea? 6.      Uniqueness Is this a new idea or something that has been submitted already?   We encourage you to submit your ideas for Community, JX and Care,  to us to help us continually innovate and make the  Khoros solutions better for all of our customers.   Be sure to search the community for existing ideas that may be similar to yours and review our submission guidelines prior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jul 30, 2019
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We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas by sharing your ideas on the Atlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our Idea board. We actively monitor this area for new suggestions and feedback and will review all the open ideas monthly. Before you get started, make sure you review the following information.  Submitting Ideas Search for an existing Idea in the Idea Board. Instead of spending time on creating a post, first search for an existing post that is similar to your idea. We try to make this as easy as possible. When you start typing an Idea Subject in the submission form, we display similar ideas in the dropdown for you to select. If one already exists, simply visit the post, give it a Kudos to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it. The more we know about your idea – who it’s for, what the motivation is, and what the actual item is, the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include as much of the following information as possible:  The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas. You can subscribe to an Idea Board or even specific labels in that Idea Board to be notified of new activity. Simply select that “Subscribe” button on the Idea Board (or Filter by a label and Subscribe), and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Be sure to share your own perspective on ideas as our product team will review and evaluate ideas with your engagement and feedback as one of the criteria.  Status Definitions Below you will find a summary of what each status means.  New Suggestion – Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more.  Investigating - Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info - We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap - Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined – While all ideas are appreciated and provide value, we are not able to deliver on all of them.  Delivered – The idea has been implemented. Subscribe Atlas Insights blog to keep up with our latest updates. Resolved - If the suggestion was an issue or bug on Atlas, we will use this status to mark it as resolved. 
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by Community Manager Community Manager Community Manager Dec 3, 2020
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