Khoros Community

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About Our Community

All you need to know about the Khoros Community.
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Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules:   1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive.   2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first.   3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.   4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's-including contact information or any content that you receive in one-to-one communications without the author's consent.   5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you.   The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here.   Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum.   We know you have tons of ideas for improving the Khoros platform, products and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care and and Community). Don't forget to review our idea submission guidelines before posting!   If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive (if you are a Khoros customer) a Sales Representative by Requesting a Demo (if you're not) email us at communityhelp@khoros.com   We will be happy to help!   Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.
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by Retired Community Manager JulieH Retired Community Manager 03-04-2014 12:42 AM
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We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header  Flyout navigation menu, avatar messages, general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header  Search bar and Statistics OOTB Header  Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome   OOTB Community stats   Custom, via PS engagement * Users online   Custom, via PS engagement * Top Contributors   Custom development **       Category     Header   Custom, via PS engagement * Tiles   Custom, via PS engagement * Tiles drop down   Not currently available Category activity See homepage activity feed Custom development **       Board     Filter   Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed   Custom Tags   OOTB   Leaderboard   OOTB   Trending discussions   Custom (from Themes)        Thread Help from PS Custom development ** Related Topics   Custom  WYSIWYG Quick Reply   OOB, but requires extra styling        Message editor Layout changes from OOTB         All Blog pages and articles   Custom, via PS engagement * Blog Page Article List   OOTB Featured Article   OOTB Labels   OOTB Popular Articles   Custom (from Themes) Related Articles    Custom (from Themes)       TKB     Follow and Filter See above Custom, via PS engagement * Rest of TKB    OOTB       My Settings   OOTB       Profile     Layout, member profile, header   Custom, via PS engagement Drafts   OOTB Topics I participated   OOTB Right rail   OOTB       Idea Exchange   OOTB       Contest   OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currently assessing  how to make these items more wildly available.
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by Community Manager Community Manager Community Manager 06-01-2018 09:50 AM
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There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.  You can find out more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.  Feel free to reach out to any of them any time you have questions, suggestions or just want to say hi! DanCr Director of Information Experience  His teams are responsible for your experience of the Khoros Community, for our product documentation, and for much of the information you see within our applications. Our mission is to make sure that you can connect to the content, conversation, and people you need, wherever you are in our digital ecosystem. If there’s anything we can do to improve your experience of our information, feel free to message him here. AndyK Senior Community Manager When he first joined Khoros in 2008, he was the first person not based in North America working with the company (he is based in Edinburgh, UK). In his spare time he is a gamer, reader, sports fan and (when not injured) enjoys squash, cycling, climbing and hiking. LisaIn Community Program Manager Lisa is passionate about customer service in all its forms and has worked in just about all the different avenues. She  loves helping people and cultivating a positive user experience no matter who the users are.  She also likes video games, movies, comics, books, and obscure references to random TV shows. When she's not inside geeking out to one of the above things she loves cooking, camping, hiking, traveling, and live music. PhilippeM Director, Global Support Customer's are the reason that he's here - he loves hearing from people on the good as well as the bad so we can improve your experience. Outside of work, he spends time with his family (wife & 16 year old), plays video games and enjoys volleyball (beach or indoor) although he hasn't played since tearing his ACL. KathyH Team Lead, Post-Project Services Kathy comes from Texas, where she lives the nice, quiet rural life by herself.  She started with Khoros five years ago and couldn't imagine ever working for another company.  After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...).  She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). AndrisG Moderator & Administrator Andris comes from a small and maybe not so well known Baltic country, and so far seems to be the only person in the team who speaks Latvian. Having experience as a volunteer administrator at some game communities, he joined Khoros in December 2015 as a moderator and can't imagine any better job to do for a living!  In his spare time, he loves to play games, ride a bicycle and and travel - wherever the network connection exists.   ValeriaC Moderator & Administrator V aleria comes from a small city in the South of Italy, but lived abroad for the last 12 years, spending some years in Spain, Greece, and finally landing in the USA. Joined Khoros in 2013 as a moderator for several communities, new addition to the  Khoros Community Team. She loves traveling, learning new languages, literature and animals (especially cats). @grille_chompa ClaudiusH Best Practice Center Lead Claudius helps to distill strategies and tactics that are making communities successful and make them available to Khoros customers through the Best Practice Center. And he loves tinkering with the Khoros Community to ensure it's a showcase of what the Khoros community platform has to offer. Previously he used to be a customer and running the Skype Community for 5 years and a super user here on the Community. StevenT Technical Support Team Lead EMEA Steven first started working for Khoros as a Community Moderator back in 2013 and moved on into a support role in 2016. Since then he hasn't been afraid to get his hands dirty with anything the customer requests. He's currently a Team Lead for the EMEA support team and he loves his position. The best part of his day is working with great customers and awesome members of the team! In Steven's spare time he like to watch movies (main aim is to not fall asleep after 5 minutes) and spend time with his family (wife and 3 children) and explore in the English countryside. JohnD Doc Dude John has been in the documentation and content strategy game for over 20 years, since WYSIWYG was a new buzzword. But that's just his day job. He's lived in the San Francisco Bay Area all his life, have been married for 24 years, and has 3 sons.  He is also a huge music fan (with a CD rack with over 2000 CDs and a huge digital library of awesome, rare bootlegs). In his free time he attends A LOT of concerts. He's also a bit of an amateur chef, often baking homemade cookies, waffles, and other treats for the office. SusanH Senior Tech Writer Suzie has been at Khoros since May 2013. She focuses on the developer documentation across our platform, as well as Studio documentation. You'll find her logged in on the Developer Network on most days helping troubleshoot and guide community members to the information they need. She is a Bay Area native, and spent a few years up in Eugene, Oregon. If you ask her, she'll tell you that being outdoors, climbing on rocks, and yoga make life worth living. JamilaR Community Manager  Jamila became a Community Manager for Khoros in May 2019. She has a background in social media and enjoys building and nurturing communities. She also loves watching anime, going to the beach, reading comics, doting over her two cats.  
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by Community Manager Community Manager Community Manager 01-25-2018 06:40 AM
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If you're a registered customer, partner or employee,  you should have access to the respective exclusive Khoros Community private areas. If you don’t have the proper access, you’re missing out on exclusive forums, customer ideas, the Support Forum, which includes online training, knowledge base articles,  and much more! So don't hesitate to reach out, and we'll get you sorted.   Any removal or access requests can be directed to: communityhelp@khoros.com via email   Developer Network This area of the community is available to all registered users. All you need to do is register on the community, and make sure your email address is verified.   Training Customers and partners can access online product training directly from the Khoros Community via the training area. Just make sure you have the right access! If you have any questions or suggestions, please contact education@khoros.com   Cases - Cases Activation & Deactivation Access to Cases is handled separately and owned by Support Please make sure to include your full name, username and company name. See you around the Khoros Community!
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by Retired Community Manager JulieH Retired Community Manager 05-28-2012 10:52 PM
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Khoros Campus provides an extensive series of classes. From introductory courses on Lithium products, to advanced classes for your technical resources, to Certifications, the Khoros Campus  is the gateway for you and your team to learn all you need to know about building and managing successful communities.   To create a Campus account or ask a question send an email to Khoros Training Services at education@khoros.com.
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by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) 10-15-2015 03:17 PM
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KHOROS COMMUNITY TERMS OF SERVICE   Following are the Terms of Service for The Khoros Community. Use of the Khoros Community Site indicates you accept these terms. If you do not accept these terms, do not use the Khoros Community Site.   PURPOSE Khoros Community is a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Enterprise communities are communities created by business organizations for their customers, partners, or other enthusiasts. Although this community is designed for Khoros customers, partners and employees, we welcome anyone with an interest in enterprise communities to participate in public areas. We expect all to observe the community rules of conduct set forth in these Terms of Service.   CONDUCT You may not use your registration membership (or allow anyone else to use your registration membership) to post or transmit: Content that is abusive, vulgar, obscene, hateful, fraudulent, or that discloses private or personal matters concerning any person. This includes language, information, or images. Content that is threatening, defamatory or abusive, either between forum members or directed towards a Khoros moderator, or a Khoros employee or manager. "Rants," "slams," or legal threats against Khoros or another company or competitor. Bigoted, hateful, or racially offensive comments. Political or religious statements or commentary. Off-topic comments not related to enterprise communities or the Khoros platform. Any material that you don't have the right to transmit under law (such as copyright, trade secret, or securities) or under contractual or fiduciary relationships (such as nondisclosure agreements). Language that promotes illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance. Advertising, promotional materials, or other forms of solicitation including chain letters, pyramid schemes, class action suits, or charitable appeals. This includes advertising links in signatures. Any file or link to a file that contains viruses, corrupted files, "Trojan Horses," or any other contaminating or destructive features that may damage someone else's computer. Duplicate posts, spam messages, or posts repeated excessively on one or more boards. Messages designed to evade profanity or other filters. Personal phone numbers or addresses (to protect privacy). Personal email addresses, private information such as social security numbers, or other contact information that is not your own, including, but not limited to Khoros employee's email addresses. Hyperlinks that lead to sites that violate any of the forum guidelines. Any message that impersonates another person or affiliation with an entity, including, but not limited to, Khoros. In addition, our guidelines do not permit you to: Intentionally violate any other applicable law or regulation while accessing and using our site Interfere in any way with the operations in the forum or with a fellow user's message box, including but not limited to mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking. Evading bans or suspensions or otherwise disregarding directions from Khoros moderators or administrators. Khoros moderators may at any time and without prior notice remove any posted message or thread, delete words that violate these guidelines from posted messages, or ban your account for violating the above reasonable provisions. Please remember that you are responsible for all statements made and acts that occur through the use of your user name and password.   If you recognize any violation of these guidelines, please notify us by using the "Report Inappropriate Content" feature in the Options menu of the message, or by contacting us directly at: communityhelp@Khoros.com   Your use of the Khoros Community is subject to Khoros' website disclaimer and privacy policy. For information on Khoros' website disclaimer and Khoros privacy practices, please see the entire privacy policy at: Khoros' Website Disclaimer: http://www.Khoros.com/disclaimer/ Khoros' Privacy Policy: http://www.Khoros.com/privacy/   COPYRIGHT INFRINGEMENT If you believe that work belonging to you has been copied onto the Khoros Community without your permission, please notify by sending a written notification of claimed infringement to: By mail: Copyright Agent c/o Khoros Technologies 225 Bush St., 15th Floor, San Francisco, CA 94104 By email: copyright@Khoros.com In accordance with the Digital Millennium Copyright Act, your notification must include: * A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. * Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. * Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. * Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted. * A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. * A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.   USER PROFILE INFORMATION We may refuse to grant you, and you may not use, a screen name or email address that is already being used by someone else, that impersonates another person, that belongs to another person (without that person's prior consent), that violates the intellectual property or other rights of any person, that is vulgar or otherwise offensive, or that we reject for any other reason, at our sole discretion. In consideration of your use of Khoros Community you agree that all information provided in your profile is accurate, true, current, and complete. Khoros may terminate your account if any of the information provided is found to be inaccurate, false, out of date, or incomplete.   MEMBER GENERATED CONTENT The content found in the Khoros Community comes from a variety of sources, primarily from community members. Khoros makes no claims or representations as to the accuracy, completeness, or truth of any material submitted or found in the discussion areas. Khoros is not liable for any website links posted within the discussion areas; website links posted in the discussion areas may link to sites not administered or under the control of Khoros and users must open such links at their own risk. Khoros is not liable for any errors or delays in the content or transmission of postings on the site. Remember that you are responsible for your own decisions to act upon the information provided by community members. Khoros makes no guaranty of the confidentiality or privacy of any communication or information transmitted on the site, or any web-site linked to the site, or otherwise in connection with the services and Khoros will not be liable for the privacy of e-mail addresses, registration and identification information, confidential or trade-secret information.   UNAUTHORIZED USE If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us. You can notify us by sending an email to communityhelp@Khoros.com.   AGE You must be 16 years of age or older to access The Khoros Community.   LANGUAGE The language of the Khoros Community is English.   MODIFICATIONS Khoros reserves the right to modify these guidelines at any time, effective upon posting of the modified guidelines on the forum.   DISCLAIMER OF WARRANTIES The service is provided on an "as is" basis without warranty of any kind, express or implied. You expressly agree that the use of the service is at your sole risk. Khoros does not warrant that the service will be uninterrupted or error free, nor does Khoros make any warranty as to any results that may be obtained by use of the service. Khoros makes no other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, in relation to the service.   LIMITATION OF LIABILITY Under no circumstances shall Khoros be liable to you or any other person for any damages, including without limitation, direct, indirect, incidental, consequential or punitive damages arising out of or relating to this agreement or the use of the service or site. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of the service and terminate this agreement.   INDEMNIFICATION You agree to indemnify, hold harmless and defend Khoros, its shareholders, directors, officers, employees and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person, arising out of or relating to: (a) this Agreement; (b) your use of Khoros Community, including any data or work transmitted or received by you; and (c) any libelous, slanderous, indecent or other statement concerning any person made or republished by you.   GOVERNING LAW AND VENUE These Terms of Service constitutes a binding agreement. Failure to comply with these Terms of Service may result in account revocation and other legal action. These Terms of Service, the Khoros Community User Guidelines and related documents set forth herein constitute the entire agreement between you and Khoros and governs your use of Khoros Community superseding any prior agreements between you and Khoros. The laws of the State of California, U.S.A., shall govern the Terms of Service and the relationship between you and Khoros, without regard to conflict of law provisions. You and Khoros agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Alameda, California, U.S.A.   © 2014 - 2019 Khoros LLC. All rights reserved.  
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by Retired Community Manager JulieH Retired Community Manager 09-25-2014 10:52 AM
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Your  ideas  are important to us and we take every one seriously.  Click to visit the various Product Idea Boards: Khoros Community, Khoros Care and JX. Before you get started, make sure you review the following.   Submission guidelines Remember that Search field.  Don’t forget to search the community before submitting a new  idea . We’d hate for you to waste your time writing something up that has already been submitted or already has an answer.   Draft your idea.  To help the community really understand what you’re suggesting, try to put the  idea  in the form of user stories and be sure to include your rationale and an  idea  of customer value. The more we know about your  idea  – who it’s for, what the motivation is, and what the actual item is, the more accurate we’ll be when it comes time to prioritize and size it. Consider using the following user story format:  As a (role) I want (something) so that (benefit).   Post your idea. Visit the associated Idea Board and post your idea. We currently have Idea boards for Khoros Community, Khoros Care, and JX.   Some things to include:   The Role:  who (what type of user) is the feature for? The Something:  what is it that the user wants to do – the goal and/or desire? The Benefit:  why do they need it – what do they need to accomplish? What value do they derive from the feature? And additional descriptive context, for example… The category or component your  idea  is about (e.g. blogs, REST API, user authentication, integration, kudos, Social Support, etc.) Screenshots, pictures, drawings, process diagrams, etc. Examples of other places or products where you’ve seen the feature or something like it. A sense of priority or desired timeframe. If you’re feeling really generous, feel free to write down some acceptance criteria too!   And finally, don’t forget to fulfill your civic duty and VOTE for those items you like and agree with by giving the  idea  a Kudos.   Status Definitions and Process Every  idea  has merit – we’ll endeavor to review each one in a timely manner and put it through the paces to determine community and customer value, viability, and fit with Khoros' strategic mission in life. Each  idea  will be moved through a disposition lifecycle, described below.   New Idea  – Brand new ideas submitted by you and ready to be voted on. We’ll set each of these ideas on a course to get feedback from the community and a definitive disposition from Khoros' product team.   Acknowledged - Our team has reviewed the idea and has ensured it adheres to our idea submission and community guidelines. This means that it's now in the process of being reviewed more thoroughly to see if and when it will make it onto our product roadmap.   Yes! Stay tuned... – Not only has your idea been vetted by the community and the Khoros product team, but we’ve also slotted a forthcoming release for it. Look for it in the near future!   Available Now - Items with this status are available or achievable in some form in the product today. Sometimes this means you've got the means to achieve the desired outcome right out of the box, and sometimes it means it can be done with minor tweaks or adds via Studio, Admin, or config changes.    Possible Through Customization - Khoros Community is a very flexible, extendable, and customizable platform. There are a lot of suggested ideas we won't have a chance to bake in to the core out-of-the-box product, but they are doable with a bit of extra work on your part. Sometimes you just have to do it yourself (or get some help). The comments provided with this status will clarify how you can get there.   Needs Info – A new idea might need clarification or additional feedback to help us gauge its customer impact. Ideas with this status will be open to the community for votes and constructive comments to help us make a better decision. We’ll give everyone a few weeks to pipe in, before moving the idea forward or providing another resolution.   Not Now  / No – W hile all ideas have merit, sometimes the fit and path forward for the product is not quite right, so we’ll recommend an alternative course or workaround. Perhaps a services engagement, a custom implementation, or a partner will deliver the idea home.   Delivered  – The  idea  has been implemented and delivered to our customers. Look for the release version denoted in the item, and check out the Khoros release notes  for details on how to start using it.   Archived  - I deas with this status are have not had any community activity in over six months, have gained little traction, or are for features that are phased out and do not have any more enhancements planned. If an idea is archived, feel free to comment on it to help us determine if we want to move it back into another status. Just because an idea is archived, doesn't mean we won't act on it!
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by Retired Community Manager JulieH Retired Community Manager 06-23-2014 08:05 AM
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We always place customer feedback at the top of our list of priorities and our Product Ideas boards (Community, JX and Care) are an example of how we capture your innovative ideas and feedback about our solutions. In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions. We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedback on your submission from our Product Management team  in the form of status changes and follow up comments.   Submission Criteria Description 1.      Reach of Impact How many customers would benefit? How often would they use the suggested feature? 2.      Roadmap Fit Does this fit strategically within our current product/service offerings? 3.      Community feedback Is this idea getting noticed (via recent votes/comments/kudos)? Does the idea have at least 5 votes? 4.      Feasibility How long will it take to implement the idea? Is there a workaround available today? 5.      Quality of submission Is the submission well written and easy to understand? Does it contain no more than one idea? 6.      Uniqueness Is this a new idea or something that has been submitted already?   We encourage you to submit your ideas for Community, JX and Care,  to us to help us continually innovate and make the  Khoros solutions better for all of our customers.   Be sure to search the community for existing ideas that may be similar to yours and review our submission guidelines prior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.
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by Retired Community Manager JulieH Retired Community Manager 07-16-2014 12:51 PM
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We hope this guide will help you find the content you're looking for, and clarify where you should post your questions.
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by Retired Community Manager JulieH Retired Community Manager 03-31-2014 10:43 PM
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No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community.   Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the Report link you can find at the bottom of the message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received. You can also reach out via Private Message—AndyK or NicoleC will be happy to help!   Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the "Report Inappropriate Content" link, that you can find in the message Options menu.   Thanks for your help in keeping the Khoros Community spam free! If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools. Please note you'll need to be a customer or partner to view these articles - Request Access
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by Khoros Staff LesleyP Khoros Staff 02-21-2013 10:12 AM
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Please make sure you have verified the email address on your account for full access to all of Khoros' Community functionalities. Accounts that are not verified will be limited in participation; they will not be able to post, reply, create a new idea, or blog post, among other things.   Verifying your email is pretty simple:   Click 'My Settings' in the top right nav bar In the 'Personal Profile' tab, click 'Email' It should look like this: If it says 'Unverified' then you can confirm it from here, or if you get stuck just let @AndyK know or email communityhelp@khoros.com and we will get it sorted out for you.   Thanks!
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by Retired Community Manager JulieH Retired Community Manager 05-28-2012 10:32 PM
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Question How do I find all Knowledge Base articles to which I have contributed to in the Khoros Community? Can I also see all contributions from other users? Answer The easiest way to find all your contributions to the is to do the following: Login to the Khoros Community Go to your profile Scroll down until you see My Contributions Click on View All at the bottom left   You will see all articles to which you have contributed by any of these means: You edited the Knowledge Base article Content from your posts was used in the Knowledge Base article with the drag & drop functionality The author(s) of the article added you as a contributor to acknowledge your participation in the article Note: You can also see others' contributions if you click on their profiles and go to My Contributions.   Thank you for your contributions!
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by Khoros Guru Khoros Guru 12-21-2010 11:17 AM
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Lithium Reach Contest   OFFICIAL RULES The following are the official rules for the Lithium Technologies, Inc. (“Sponsor” or “Lithium”) contest that will take place on Lithium social channels and Lithium’s LiNC 2016 mobile application on June 9, 2016 to June 10, 2016.   Rules are subject to change. Please check back on a daily basis for any material modifications as advanced notice of change will not be provided.   ELIGIBILITY Contest open to existing Lithium customers, business partners, and prospective customers. Contest is void where prohibited or restricted by law. All contestants must be 18 years of age or older. Participation constitutes entrant’s full and unconditional agreement and acceptance of these Official Rules, which shall be final in all respects. The following are not eligible: employees, contractors, directors and officers of Lithium Technologies, Inc. or their immediate family members.   PROMOTION PERIOD The contest instructions will be posted on the Lithium Reach contest blog by 12pm PT on June 9, 2016 and/or on Lithium’s LiNC 2016 mobile app (http://ddut.ch/linc16) by 12pm PT on June 9, 2016. Entries are due by 11:59pm PT on each Entry Period day, and the daily winners will be announced by 11:59pm PT the next business day. The Entry Period for the June 9, 2016 daily contest begins at 9am PT on June 9, 2106 and ends at 11:59pm PT on June 9, 2016. The Entry Period for the June 10, 2016 daily contest begins at 12:00am PT on June 10, 2106 and ends at 11:59pm PT on June 10, 2016   HOW TO ENTER During the Entry Period, enter the contest by following the instructions noted in the Reach contest blog on the Lithium Community and/or in Lithium’s LiNC 2016 mobile app: http://ddut.ch/linc16 NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.   CONTEST RULES By participating in the contest and/or claiming the prize, both contestants and the winner authorize the use, without additional compensation of his or her name and/or likeness, by Lithium as described in these Contest Rule. In accepting the prize, the winner acknowledges that contest representatives may not be held liable for any loss, damages or injury associated with accepting or using this prize(s). Substitutions of equivalent kind or approximate value may be made in the event of the unavailability of any prize or component of the prize for any reason whatsoever.   WINNER DETERMINATION AND NOTIFICATION The winners of this contest will be selected from among all eligible entries received during the applicable Entry Period.  At 11:59pm PT on June 9, 2016 and June 10, 2016, the daily contest period will end and a panel of qualified Lithium employee judges will select the top entries from among all eligible submissions. There will be a total of three (3) winners for each daily Entry Period. Decisions of the judges are final and binding. Only the daily winners will be notified. Entrants will not be notified if their entry is disqualified or if their entry does not win. Odds of winning depend on the total number of eligible entries received.   PRIZES On each daily Entry Period, there will be three (3) winners as follows. One (1) winner will win a $200 e-gift card and two (2) winners will win a $25 e-gift card to one of the following retail brands: Starbucks Petco StubHub Best Buy Open Table AMC Theatres Prize is not redeemable for cash.  All prizes will be fulfilled by June 30, 2016. Winners will have until June 24, 2016 to submit a valid email address to receive their e-gift card. If they have not claimed their e-gift card by providing a valid email address by June 24, 2016, the prize will be void.   NOTIFICATION The winners will be officially announced in the contest blog post on Lithium’s View, via @LithiumTech Twitter, and/or in Lithium’s LiNC 2016 mobile app by 11:59pm PT the next business day of each Entry Period. The winner will be contacted via private message and provided with details to obtain their prize.   GENERAL CONDITIONS No cash redemption or substitution will be allowed. If any prize is unavailable, a prize of equal or greater value may be substituted.  Winning constitutes permission (except where prohibited by law) for Lithium to use winner’s name, images, video, hometown, likeness, prize won, and photograph (all at Sponsor’s discretion) for future advertising, publicity in any and all media now or hereafter devised throughout the world in perpetuity, without additional compensation, notification or permission. Contest parties and their respective officers, directors, agents, representatives, and employees (collectively, “Released Parties”) are not responsible for lost, late, misdirected, damaged, stolen, altered, garbled, incorrect, incomplete or delayed Entries; all of which will be void. Released Parties are also not responsible for problems related to technical malfunctions of electronic equipment, computer online systems, servers, or providers, computer hardware or software failures, phone lines, failure of any entry to be received by Sponsor on account of technical problems, traffic, congestion on the internet or the website, or for any other technical problems including telecommunication, miscommunication or failure, and failed, lost, delayed, incomplete, garbled, or misdirected communications which may limit a entrant’s ability to participate in this contest. Released Parties are not responsible for any other errors or malfunctions of any kind, whether network, printing, typographical, human or otherwise relating to or in connection with the contest, including, without limitation, errors or malfunctions with may occur in connection with the administration of the contest, the processing or judging of entries, the announcement of the prize or in any contest-related materials. Mass entries generated by a script, macro or use of automated devices will be disqualified. Sponsor reserves the right to modify, suspend or terminate the contest in the event it becomes infected by a computer virus or is otherwise technically impaired, and to cancel or suspend the contest in its entirety should tampering, unauthorized intervention, fraud, technical failures or other causes corrupt the administration, security, fairness, integrity or proper play of the contest and, if terminated, at Sponsor’s discretion, determine the winner using all non-suspect, eligible entries received up to time of cancellation using the judging procedure outlined above. In the event of a dispute regarding entries received from multiple users having the same email account, the authorized subscriber of the email account at the time of entry will be deemed to be the entrant and must comply with these official rules. Authorized subscriber is the natural person who is assigned the email address by the Internet Service Provider (ISP), online service provider, or other organization responsible for assigning email addresses. Sponsor reserves the right at its sole discretion to disqualify any individual (and void his/her entries)) it finds to be tampering with the entry process or the operation of this contest or website, intending to annoy, abuse, threaten or harass any other entrant, Sponsor, or any of its representatives or to otherwise be acting in violation of these official rules. CAUTION: Any attempt by an entrant to deliberately damage any website or undermine the legitimate operations of the contest is a violation of criminal and civil laws. Should such an attempt be made, the Sponsor reserves the right to seek damages from any such entrant to the fullest extent permitted by the law and to disqualify such entrant from the contest.   All local, state and federal taxes are the sole responsibility of the winner.   With respect to any disputes regarding contest, the decision of Sponsor is final.  Entry of the contest assumes the complete release of Facebook by each entrant.  This contest is not sponsored, endorsed or administered by, or associated with, Facebook and any information provided by Entrant is to Sponsor and not to Facebook.   ASSIGNMENT OF RIGHTS & RELEASES Entrant hereby assigns its entry and all other materials of every kind whatsoever created by entrant relating to the contest (collectively, the “Work”) to Sponsor (or, if any applicable law prohibits or restricts such assignment, entrant hereby grants to Sponsor an irrevocable, perpetual, royalty-free, transferable license of) limited right, title and interest in and to such Work, including, without limitation, all rights of every kind and nature (whether now known or hereafter devised, including all copyrights therein and thereto and all renewals and extensions thereof), throughout the universe, in perpetuity, for all purposes, in any and all media, whether now known or hereafter devised. By submitting an entry, entrant acknowledges and agrees that Sponsor may obtain many submissions under this contest and that such entries may be similar or identical in theme, idea, format or other respects to others submitted under this contest and/or other contests staged and/or sponsored by the Sponsor, and waive any and all claims entrant may have had, may have, and/or may have in the future, that any composition, design, video and/or other works accepted, reviewed and/or used by the Sponsor (or its respective designees) may be similar to his/her entry. Entrant acknowledges and agrees that the Sponsor does not have now, nor shall any of them have in the future, any duty or liability, direct or indirect, vicarious, contributory, or otherwise, with respect to the infringement or protection of any copyright in and to entrant’s entry.  By entering in this contest, entrant agree to Sponsor’s use of their personal information for both online and offline direct marketing purposes.   MISCELLANEOUS CONDITIONS Failure to comply with these official rules may result in disqualification from the contest. Sponsor reserves the right to permanently disqualify any person it believes has intentionally violated these official rules. Contest subject to all federal, state and local laws and regulations. Void where prohibited by law.  
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by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) 06-06-2016 01:53 PM
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