If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow.
Below are a few examples of what to expect for completing certain jobs. Your manager likely has a specific process for you to follow. The below workflows can help you get started.
Sometimes you may need to go back to a recent conversation to add a tag, close it apply an extra note etc.
Not all teams will utilize this workflow, but this can help you make sure you wrap up any active engagement with customers before you step out for a break.
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