Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.

New Features

• Manage View Bulk Actions for Community Moderation

Manage View Bulk Actions for Community Moderation

Last October, Community Moderation columns were added to Manage View. This release expands on this capability by enabling Bulk Moderation from within the Expanded View. Like single-post moderation, Bulk Moderation supports a healthy community; In addition, Bulk Moderation assists agents in the timely review of large numbers of posts so that review-period SLAs are consistently met even as volume increases.

Manage View for Community supports an intelligent implementation of “bulk” processing: Moderators can select a set of posts for a given action, and then set a specific different action for selected posts in that set. Actions supported include Approve, Reject, and Mark as Spam. On execution, the action defined for each specific post will be correctly applied in a single step.

Example: Bulk select 10 posts for “approve” and specify one post as “rejected.” The single rejection will be automatically de-selected from the bulk set and the rejection applied to that specific post only when the full set is submitted for action.

Learn more about Khoros Care and Community Moderation in Manage View.

You Found It. We Fixed It. 

• Resolved an issue which caused tags and text to be cut off in Manage View when viewing a conversation with run-on text with no spaces.
• Improved Keywords search in Manage View which was sometimes not returning expected results with multiple keywords defined.
• Resolved an issue that caused some items to appear as Hidden in Agent View to be shown as visible in Manage View.