Add KB Guides with manually-sorted articles

Use this method when you prefer a simple list of articles sorted in a specific order on a knowledge base board without the need for a guide-like structure.

Add articles 

1. Go to the Manage Content page.
2. Select the knowledge base board where the widget was added. 
3. Select the Guides tab > Type > Manually-sorted Articles.
   
4. Select Add Articles.
   A window to add articles opens with the options to choose the order in which you want the articles from the knowledge base board to appear. You can also reorder the articles later.
   

   In our example, we choose to order them by recency.
   

   

    

5. (Optional) Drag and drop articles to reorder them.
   

    

Clear the existing Guide

To clear the existing list and start fresh to create a new KB Guide:

1. Go to the Manage Content page.
2. Select the knowledge base board where the widget was added. 
3. Select the Guides tab > Type > Manually-sorted Articles.
   
   

   The list of articles is displayed.

4. Select Clear List. 
   
   A window to confirm your action appears.

5. Select Clear.
   The list is now cleared and the guide is deleted.

View the Guide

1. Go to the knowledge base board in the community.
   
   You can see the manually-sorted articles on the knowledge base board.
   
2. Select the title of the guide to open the guide on the page.

   You can see the guide with the manually-sorted articles.

3. Select the title of the articles displayed on the left panel to navigate through the guide.
   

    

Related topics:

• About KB Guides
• Add structured KB Guides
• Guides widget configuration
• General actions on KB Guides, Chapters, and Articles
• CRUD Action audit logs