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Atlas Highlights - May 2021

Content Coordinator

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Hello, to all of our Atlas members!

The event for digital leaders is back! 

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking.

Register Now

We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Registration is free and open to anyone who wants to take their CX to the next level.

We can't wait for you to join us!

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CoryD_1-1620068873537.pngDoes your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories.

 

We’ll announce the winners on Atlas and Khoros social media channels. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from last year for inspiration for your own submission!

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Here’s the Atlas content you do not want to miss!

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

HubSpot, Slack, and Community GrowthAfter 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. 

5 Reasons Why Khoros CX Insights MatterEnterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide. 

Building and Integrating Custom Metrics [Video/Blog]: In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard

Apple iOS 14.5 and How it Affects Advertisers: Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels.

Marketing Data in Care - GA End of April: Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement.

Discovering Business Value within Community: Measuring Business Value within Community has never been as easy as it is today, check out this great blog for all the details

Community Journeymap: Your Feedback and Our Improvements: With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified. 

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Webinars & Events

Design _ Meta Image _ Khoros Roadmap Webinar V4-01.jpgWhy CX programs struggle to show results
Wednesday, May 26 • Register today!

Paid & Organic Reporting
Thursday, May 27 • Register today!

Khoros Roadmap Webinar
Tuesday, June 8 • Register today!

Call Deflection with Apple Business Chat
Watch on-demand

Khoros Care: Change the Conversation
Watch on-demand

Creating More Impact With Less Effort
Watch on-demand

Communities Reward & Recognition 
Watch on-demand

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Engaging Atlas Discussions

Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help.

Do you let users delete content? Do you let users edit content?: Uncommon Titan @HSCommunity brought a conference of titans to explore the best practices for users’ message editing permissions.

Remove rank for inactive users: A great conversation from Titan @djondinium around different recognition methods. Plenty of great examples and use cases here.

One Community topic, two conversations in Care: When the unexpected happens, turning to the community is always a great way to find the answers. Great question @Notmark-VFZ

What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Check out some expert advice and best practices around Care Analytics as an extension to Community Analytics. Thank you, @karolinalinda, for the question!

Forecasting inbound volume for accurate staffing: An excellent question from @LizCrampton,  this is great knowledge for anyone looking to forecast staffing.

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Top Engaged Contributors

We’ve expanded our top engaged list to show off more of our fantastic community members! 

Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @StanGromer, @CarolineS, @elbranscomb, @TeroRe, @MarkAtTruth, @jamiemccardle, @jeffshurtliff, @phoneboy, @allensmith81, and @CyJervis!

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5 Comments
Honored Contributor

Woot, I am fourth on the list 😇😊

 

Awesome snapshot this, nice job 👌

Honored Contributor

Congrats to all. Anyone get two separate @mention emails for this post? I got two at 9:51am Central. I don't see my username mentioned twice in the post. 
attn: @CoryD 

 

Triple Notification but double emailTriple Notification but double email

Honored Contributor

@MarkAtTruth I also got 2 emails and three notifications. Wonder how many emails / notifications you'll get for this comment I'm making now.

Great writeup as always, @CoryD, and congrats to all!

Cheers!

Content Coordinator

@MarkAtTruth and @CarolineS not sure what happened there! I'll have a look into this and see what I can dig up. But in the meantime, thank you all for contributing as always!

Honored Contributor

Perhaps there was an edit which lead to the multiple emails? 

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