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July Atlas Highlights

Content Coordinator

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We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey.

We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. We’re here to bring you the who, what, when, where, and most importantly, the why with all things customer experience and Khoros. 

Read the full blog to see what we're working on to keep you on the path to success

 

Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access


Industry

Don’t Make Ads for TikTok; Make Outstanding Content
The days of ad views equaling positive customer engagement are over. Guerrilla Marketing via TikTok can change that.

A Cautionary Tale: The time TikTok users shut down a billion-dollar company’s page
Using viral TikTok sounds can either make or break your brand's page. 

An Interview For Change: Khoros Expert Opinion on Change Management
Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change.

[Podcast] Stop Worrying About the Channel, Start Thinking About the Customer
Allison has a really unique perspective on customer engagement. She was in charge of constructing and maintaining one of the largest telcos on the planet. We thought it would be really interesting to get her perspective on the most important lessons that she has learned.

 

Marketing

A Tale of Two Teams: Publishing Natively or In-app
Publishing already has enough challenges, switching from native to in-app doesn’t have to be one of them.

Facebook Data Store Changes in Intelligence Phase II 
Phase II is now scheduled to kick off on June 15, 2022. During Phase II, customers will be transferred to their own pool. Results for Intelligence Facebook searches will be served only from pages they have tracked.

Transparency: A fundamental data privacy principle
Learn about how Khoros handles customer privacy to comply with the latest global guidelines.

Now available: Publish multi-images directly to Instagram
Users can now publish up to 10 images directly to Instagram from the platform.

 

Care

TikTok available for all Care users
All Care instances can now be connected to TikTok without the need to contact our Support team to enable the integration. TikTok automatically appears as an available source at Care Settings > Source Integrations.

Manage View for Handle Time
You can now choose whether to include data for Manage View only, Agent View only, or both.

Khoros Care Feature Updates

 

Khoros Care Analytics Updates-

 

Communities

Encryption of Zoom apiKey
With this release, Community Admins can now manually enter, update, and delete the Zoom API ID and secret key values in the Community Admin panel.

Salesforce Connector 4.3 (Early Access)
If you want to be considered for the Early Access (EA) program, contact your CSM. If selected, CSM works with the Support and product teams to upgrade the Community Connector for the Salesforce version.

 

Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access


Upcoming

Upgrade your listening — get hi-fi CX analytics & block out the noise -  Tuesday, July 26th 
Register today


Introduction to Agent Assist - Thursday, July 28
Register today


Available On-demand

Building a TikTok Strategy That’s Right for Your Brand
Watch now

Beyond the Roadmap: TikTok & Talkwalker Deep Dive
Watch now

 

Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access

Huge props to @StanGromer for building an Academy on Khoros Communities - and then diving into how he made it happen! Be sure to take a look at the write-up, including all kinds of details that are sure to spark new ideas.

High five to @tyw for finding a clever solution to thwart spammers in his community and sharing a quick note on how others can do the same. Read his quick tip to explore how he solved for this challenge.

Hats off to @Akenefick for chiming in to help @tavasjn24 with pulling some data via LiQL. It only takes a moment to share your insights, and we really appreciate you taking the time to do so!

 

Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: @StanGromerPodcastBadge1.png, @sdhake , @CarolineS , @tyw , @katieoreilly , @MarkAtTruth , @maria5 , @CyJervis , @AustinG , and @JasonHill!

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Want a chance to be a part of this elite group?
Learn about what it takes to ascend to Titan status

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Last update:
‎07-05-2022 09:05 AM
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