Knowledge Base Article

Aurora: Unban members from the community

In the community, you can unban members who have been banned previously. Before lifting a ban, you must make sure to review the ban details and follow community guidelines. After you lift the ban, unbanned members can sign in and participate in the community again.

From the Manage Users dashboard, Moderators and members with appropriate permissions can delete the ban rule that unbans the impacted members. 

To delete a ban rule:

  1. Sign in to the community as an Admin or Moderator.
  2. Open the Account menu and go to Manage > Users.
    The Banned tab on the Manage Users page is displayed with the list of ban rules in the community.
  3. In the row of the ban rule you want to delete, open the Options menu and click Delete.

  4.  Click Delete.

The unbanned members can sign in and participate in the community.

Updated 5 months ago
Version 4.0
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