Aurora: Managing spam in your community

Managing spam in your community is integral part of keeping it safe and relevant for your members. The Manage Content page Spam management tab lists content that has been identified as spam. From this page, you can manage content marked as spam and take a variety of actions on this content. We recommend monitoring this page daily.

To assist with effectively managing posts that have been marked as spam, we also recommend you select Hide from View for posts that have been reviewed and confirmed as spam. They can still be found by author or keywords in the Filters section of the Manage Content page.

If you have been granted the appropriate permissions, you can access the Spam management page via Manage Content dashboard as shown here:

The page lists:

• Title: titles of posts marked as spam
• Author: authors of posts marked as spam
• Date Rejected: the date on which posts were rejected as spam; you can sort the list based on this column
• Moderator: the member who reported the spam

Note: Spam is removed from this view after 30 days, but you can still find it by searching.

Manage spam

On the Spam management tab, you can perform these actions:

• Review posts captured as spam
• Search and filter the content that are marked as spam
• Hide reviewed spam posts from the Spam management list.
  
  Tip: Hiding posts from the spam lists prevents you from re-evaluating them multiple times. You can still find these hidden posts if you search them in the Spam management tab.
• Recover a post mistakenly marked as spam
• Sort the spam posts in the ascending/descending order of post creation date by clicking Date Reported in the column header