To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.
Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.
To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.
Examples of maintenance that might be performed include (but are not limited to):
Version upgrade to the latest release
Configuration of requested feature
Deployment of a bug patch/fix to existing version
All Products
Region
UTC
AMER
08:00 AM - 12:00 PM
APAC
04:00 PM - 08:00 PM
EMEA
11:00 PM - 03:00 AM (+1 day)
For ease of reference, here are the local Pacific times and Indian times for each region:
Region
Pacific Daylight Time (PDT)
Pacific Standard Time (PST)
Indian Standard Time (IST)
AMER
01:00 AM - 05:00 AM
12:00 AM - 04:00 AM
01:30 PM - 05:30 PM
APAC
09:00 AM - 01:00 PM
08:00 AM - 12:00 PM
09:30 PM - 01:30 AM (+1 day)
EMEA
04:00 PM - 08:00 PM
03:00 PM - 07:00 PM
04:30 AM - 08:30 AM
* Standard = UTC time during Standard time
* Daylight = UTC time during Daylight Savings time
* You can look up the specific conversion to your timezone
* Maintenance windows cannot be customized.
Change windows are set times when planned, no downtime changes are permitted. These changes are scheduled and communicated via the release calendar. By adhering to a set schedule, updates become predictable and manageable.
These changes have traditionally not fallen under Maintenance Windows as there is no downtime.
By providing visibility into Change Windows and prescribing regularly scheduled times and dates we can deploy with confidence and keep customers informed.
Service
Day
UTC
EST
IST
Core Platform Services
Mon
12 PM - 5 PM
7 AM - 12 PM
5:30 PM - 10:30 PM
CRM Services
Mon
10 AM - 3 PM
5 AM - 10 AM
3:30 PM - 8:30 PM
Automation and Bot Services
Tue
12 PM - 5 PM
7 AM - 12 PM
5:30 PM - 10:30 PM
Messaging and Governance Services
Tue
12 PM - 5 PM
7 AM - 12 PM
5:30 PM - 10:30 PM
Marketing Services
Wed
10 AM - 3 PM
5 AM - 10 AM
3:30 PM - 8:30 PM
Analytics Services
Wed
12 PM - 5 PM
7 AM - 12 PM
5:30 PM - 10:30 PM
View full article