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Find general information and information about Lithium Support team policies and procedures here.
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Question How can I find my own Lithium SSO cookie token? Answer If you're ever experiencing login or authentication issues and reach out to support, the very first thing we'll ask for is your SSO token cookie. That's because it contains a treasure trove of information about your SSO implementation and can help us nail down the issue quickly. Detailed below you'll be shown how accomplish this in the latest versions of Internet Explorer, Firefox and Chrome.   Firefox 9:   Tools (or the orange Firefox button) - > Options - > Privacy. Midway down you'll see the option 'remove individual cookies'.     Click it and it will open up a small cookies pane. In this new pane, type "lithium" in the search box and hit enter. Depending on where you've been and what you viewed, the results returned will vary. What you're looking for is something in the format "!lithiumSSO".     Once you find the !lithiumSSO cookie, click it and look at the 'Content' section in the pane. It should contain what looks like a bunch of gibberish -- this is your decrypted SSO cookie. Simply copy all of the contents, paste it into a .txt file and you should be all set.   Internet Explorer 9:   IE9 has a built in developer tool that makes this task simple. After you login to your community just open IE9 and hit F12. You can also find it with Tools (the gear icon) - > F12 developer tools.   Once in the developer tools, select Cache - > View cookie information.     The browser window will now display all the cookie information for the page you were viewing. Hit Ctrl + F and manually search for "!lithium". Once you've located the proper cookie, the 'VALUE' field is what contains your SSO cookie. It should contain what looks like a bunch of gibberish -- this is your decrypted SSO cookie. Simply copy all of the contents, paste it into a .txt file and you should be all set.     Chrome 16:   Wrench Icon - > Settings - > Show advanced settings... - > Content settings... - > All cookies and site data...   In the Cookies and site data pane search for "lithium" in the search box. You'll have to manually check each cookie until you spot something that resembles "!lithiumSSO". Once you find it, click the "!lthiumSSO" bubble link and look at the 'Content' section. It should contain what looks like a bunch of gibberish -- this is your decrypted SSO cookie. Simply copy all of the contents, paste it into a .txt file and you should be all set.  
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by Khoros Oracle Khoros Oracle 12-27-2011 11:16 AM
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