Aurora: Manage Follow and Notification preferences for your account
You can manage your follow and notification preferences for the community. Open the Account menu, and then click My Settings. Click Follows & Notifications. The page is divided into different areas for managing your follows and notifications: Follows You can filter the items you follow by clicking the drop-down menu (by default, All is selected) and choosing from among All, Content, Boards, Categories, Groups, or Tags. Once you’ve chosen your filter, you can hover your cursor over the followed item you want to manage, click the options menu, and Unfollow. Email Notifications To adjust your email notification preferences, Get Email Notifications must be turned on in your settings. When this is enabled, additional settings (Receive email notifications when…) appear that enable you to indicate the desired cadence for receiving email notifications. For settings on which you’ve selected Daily Digest or Weekly Digest, applicable notifications are bundled and sent together in one daily or weekly email, respectively. Note: For the Edits are made to an article within a category or board I follow setting, email notifications are sent immediately for the For all edits (includes minor edits) and For all but minor edits options. All settings indicate the feature area of the community to which they apply, such as All boards or KB articles and blog posts. Settings related to content apply to all content that you follow in the area indicated. Notification Feature Area Options New content is posted All boards Never (default) Immediately Daily Digest Weekly Digest I am mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest My content is mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest I receive likes on my content All boards Never (default) Immediately Daily Digest Weekly Digest New content is posted using a tag I follow All boards Never (default) Immediately Daily Digest Weekly Digest New replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest New threaded replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest Content is marked as solved Forum discussions Never (default) Immediately Daily Digest Weekly Digest New comments are added KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article KB articles Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article within a category or board I follow KB articles Never (default) For all edits (includes minor edits) For all but minor edits I earn a new badge Member profile Never (default) Immediately Daily Digest Weekly Digest My case is created Case Portal Never (default) Immediately My case is updated Case Portal Never (default) Immediately Someone adds a comment to my case Case Portal Never (default) Immediately Workflow updates are made in places where I am an editor KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made in places where I am a publisher KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made to content I follow KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Advanced Settings The following settings, which apply to both in-app (bell icon) and email notifications, enable you to personalize when you receive certain notifications. Select an option from the drop-down menu for each setting. Setting Options When I’m following a Forum Discussion, notify me about New topics and replies New topics only Send me notifications on posts I have already read Never Always Related topics: About the member Profile page Manage community preferences for your account Manage security settings for your accountAurora: Manage community preferences for your account
You can update your preferences to adjust your Time Zone, Date Display Format, Date Display Style, and Language for the community. Note: The availability of languages you can choose from is dependent on the community settings configured by your admin. Open the Account menu and select My Settings. Select the Preferences tab. Adjust your settings as desired. Note: In localized communities, the Language area contains the Email language drop-down menu instead of the Community language drop-down menu. This enables you to choose the language in which you want to receive your community notifications (see About Aurora Email Notifications). Select Save Changes. Related topics: About the member Profile page Manage Follow and Notification preferences for your account Manage security settings for your accountAbout the Aurora member Profile page
The Profile page is where you can view your personal information for your community account, such as your username and rank, as well as your latest activity and groups you belong to. View and edit your profile To view your own profile, open the Account menu, and then click Profile. To edit your profile: Open the profile menu and then click My Settings. On the Personal tab, enter any information about yourself that you want to share with others in the community, such as your name, pronouns, and bio information. If desired, you can edit your Username and Email using the Edit buttons. Click Save. Verify your email address After you sign up for the community, you receive an email asking you to verify your email address. Log in to your email account, locate the email from the community, and click the link to verify your email address. If you haven’t received an email or can’t find it, go to Settings > Personal, and at the top of the page, click Resend Verification Email. Update your email address Open the Account menu and then click Settings. On the Personal tab, click the Edit button beside your Email address. Enter the New Email address you would like to use as well as your Current Password. Click Save. Update your avatar Open the Account menu, and then click Settings. On the Personal tab, click the edit icon located on your current avatar. On the Edit Avatar window, click the plus icon to open your file browser where you can select a new avatar, OR in the Select an avatar area, select one of the default avatar options provided. (Optional) If you’ve uploaded your own avatar, adjust the zoom level using the sliders. Click Set As Avatar. Related topics: Manage community preferences for your account Manage Follow and Notification preferences for your account Manage security settings for your accountAurora: Close your community account
If an administrator has granted community members permission to do so, you can close your community account from your profile. Note: If you close your account, you cannot reopen that same account later. You would need to create an entirely new account without any of the history of the current account. Open the Account menu and select My Settings. Click Security & Account. At the bottom of the page, click Close Account. On the confirmation window, enter your password. Click Close Account.Aurora: View another member's community profile
You can view another member’s profile when you come across them in the community or if you’ve searched for them specifically. To view the profile of someone you’ve encountered in the community, click their username. To search for a specific member: At the top-right corner of the page, click Search (magnifying glass icon). Enter the details you remember from the member’s name or username. When the list of results is displayed, click the result of the member whose profile you want to view. At the top of the community member's profile, you can then view their rank, email address, community join date, and totals of posts, likes, and accepted solutions. If you have the appropriate permissions, you can also click Message at the top right to send a private message to the member. Below that area, you can read their contributions to the community and view which groups they belong to. Related topics: About the member Profile page About the InboxAurora: Manage security settings for your account
You can manage the security settings, such as your password and active sessions, for your account on the profile Security & Account tab in profile Settings. In the Password area, you can update your account password. In the Active Sessions area, you can sign out of all your community sessions associated with your account—this does not sign out the current session you are using to take this action. This may be necessary if you believe someone has accessed your account; in these cases, you should also change your password on this page. The Close Account area enables you to close your own account. For more information, see Close your community account. In the IP Addresses area, you can view and delete all the IP addresses you previously used to sign in to your account. This option is available for both SSO and non-SSO users. In the Download Data area, you can download a copy of your data that includes your Posts and replies and Personal Information in JSON format. This option is available for both SSO and non-SSO users. Related topics: About the member Profile page Manage community preferences for your account Manage Follow and Notification preferences for your accountAurora: View badges from the member profile
On a member's profile page, the most recently earned badge in 5 badge sets (these are often badge sets that an admin has chosen to feature) are displayed at the top right. To see a full list of earned badges, click View All Badges. Badges are grouped in badge sets that contain related badges, often reflecting linear progress in a particular achievement. For example, a badge set titled “Likes” could have badges in it that reflect a member receiving 10 likes, 20 likes, 50 likes, 100 likes, and so on. Badges in a set could also be related in a different way that does not require a progression, such as in a badge set called “Helping Hand,” in which there is a badge for creating a post, a badge for replying to a post, a badge for receiving a like, and a badge for having an accepted solution. All achieved badges are public to other community members. Yet-to-be-earned badges may or may not be visible depending on settings admins have chosen. View your earned badges and progress You may want to see which badges you’ve earned and which ones you have yet to earn (if made visible by admins). To view your earned badges and progress: Open the Account menu. Click Profile. At the top right, view badges that an admin has chosen to feature on member profiles. If you haven’t achieved a particular badge, it is displayed in gray. Achieved badges are in color. Click View All Badges. On the Badges page, you can get more insight into your badge achievements: The number of badges you’ve earned The specific badges you’ve earned (these are displayed in color) The badges you have yet to earn (these are displayed in gray), if made visible by admins Locked and unlocked status of a set; if unlocked, the number of earned badges in that set is displayed View another member’s badges and progress You may want to see which badges a community member has earned or has yet to earn (if made visible by admins). To view another member’s badges and progress: At the top right of the community page, click Search (magnifying glass icon). Enter the username of a member whose badges you want to view. At the top right, view badges that an admin has chosen to feature on member profiles. If the member hasn’t achieved a particular badge, it is displayed in gray. Achieved badges are in color. Click View All Badges. On the Badges page, you can get more insight into the member’s badge achievements: The number of badges they’ve earned The specific badges they’ve earned (these are displayed in color) The badges they have yet to earn (these are displayed in gray), if made visible by admins Locked and unlocked status of a set; if unlocked, the number of earned badges in that set is displayed
