We are customers support/product engagement type of telecom provider's community owned by Digital customer services -> COO. Analog contacts deflection, customers support, and products ideation are our main purposes. I think Marketing is a good choice to own online community if your company sells some common products/services. If your products/services are IT-based or require some more in-depth knowledge to use then Customer Service/Success/Experience would be a better choice.   ... View more

@StephenB , @Parshant , thank you guys! Both solutions worked for me 😊 ... View more

Thank you for such a detailed explanation @srujanayeruvaka. Especially for that one: Important: If you want members to be notified (via email or real-time notifications) of a role-based badge, you must go live with the badge first, and then add the role for that member. If the member already has the role before the badge goes live, the member will not be notified. The solutions previously mentioned by the @ClaudiusH and @JasonHill  finally worked for me. To my surprise I found that when I convert XLS file on my Mac to the CSV format in Excel the result file I get just doesn't work with the community admin role importing tool. So I tried to use  Apple's Numbers instead of the Excel and the CSV file I get just finally was successfully imported.  So I want to say thank you for all of you, guys, for your great help  ... View more

@JasonHill wrote: @Myko_P   Forgive me if I've made an incorrect assumption, but it sounds as though you have missed the step of creating the new role.  The CSV input process is just for assigning users to an existing role. It will ignore roles that do not already exist. Thank you @JasonHill, you were right.  But it didn't help. I created needed role first and repeated role import procedure with my CSV, but nothing happened again.  When I click "List Users" button in Community Admin > Users > Permission > Roles interface I see that role's user list is empty. I am starting to think that the Import Roles  feature is just broken  ... View more