Hi @Enidin , Those are all fair assumptions! Is your community open or closed? Is it a support community? It will be a little difficult for outsiders to propose different theories without digging into the data or knowing more about your community. With that said, it's not unusual at all after a few years to see engagement and registrations plateau, especially if your community is open to browse, as more knowledge and solutions have been created over time. It's always a good idea to review your gamification strategy, promotion tactics and engagement programs to ensure they are still incentivizing members to sign up, return and continue contributing. A few thoughts/questions: Are you using the Value Analytics survey? If yes, are there any insights you can gather from answers provided? Do you have a superuser program? Are you running any other rewards and recognition programs? Poll your community to find out what they'd like to see improved and what could drive them to further engage. Are you using default system emails or have you customized them? Do you use premium gamification badges? Sometimes changing the UI isn't necessary, and creating new engaging content and programs to drive desired behavior can make a large difference. If you do decide to revamp the UI, before diving in, set some specific goals and objectives (in your case it could be simplifying the registration process, adding call to actions, creating a better onboarding experience, facilitating access to unanswered posts, etc.) which should drive the changes being made, and help measure their impact post refresh. Hope this helps!
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