How time flies - happy anniversary! I have too many favorite moments to pinpoint just one and just like @BrianOblinger I can say this community will always hold a special place in my heart, no matter its name 😉 I'm so thankful for the chance I had to work closely with this community and for the impact it has had on my personal and professional life, as well as the many friends I've made along the journey. Looking forward to the many exciting things ahead! ... View more

Hi @Enidin , Those are all fair assumptions! Is your community open or closed? Is it a support community? It will be a little difficult for outsiders to propose different theories without digging into the data or knowing more about your community. With that said, it's not unusual at all after a few years to see engagement and registrations plateau, especially if your community is open to browse, as more knowledge and solutions have been created over time.  It's always a good idea to review your gamification strategy, promotion tactics and engagement programs to ensure they are still incentivizing members to sign up, return and continue contributing. A few thoughts/questions:   Are you using the Value Analytics survey? If yes, are there any insights you can gather from answers provided? Do you have a superuser program? Are you running any other rewards and recognition programs? Poll your community to find out what they'd like to see improved and what could drive them to further engage. Are you using default system emails or have you customized them? Do you use premium gamification badges? Sometimes changing the UI isn't necessary, and creating new engaging content and programs to drive desired behavior can make a large difference. If you do decide to revamp the UI, before diving in, set some specific goals and objectives (in your case it could be simplifying the registration process, adding call to actions, creating a better onboarding experience, facilitating access to unanswered posts, etc.) which should drive the changes being made, and help measure their impact post refresh.    Hope this helps! ... View more

Long live Lithosphere! ... View more

@Kronshage any updates yet? I recently came across a Smiirl counter in a bar I visited here in Montreal and was reminded of SFR who had quite the success story in 2015 with the live "Merci" counters they offered to superusers: https://community.lithium.com/t5/Past-Lithys/Lithys-2015-SFR-Marketing-Champion/idi-p/192784   I've been thinking of this as a potential community anniversary thank you for our own top contributors so I was glad to come across your recent thread! I would love to get more insights once you have an update. Perhaps we even have some folks still around from SFR or The Social Client who would be willing to share? (cc: @ArnaudL)   Cheers, ... View more

Hi @ASiedsma, I'm sorry it took so long for someone to respond to your question! @dianag64 pointed us here, so hopefully you can now start getting some answers.   It's a difficult position for the community team to be in when knowledge base content is required to be gated, and the SSO implementation isn't optimal or doesn't exist. My personal opinion is that content that provides support to customers and helps improve their experience should be accessible by all and searchable via Google and if that isn't the case, companies should strongly consider reviewing their strategy. However, I understand there are sometimes good reasons why that can't be possible (subscriptions or internal content).  There are solutions, which may not be optimal but at least they help ensure you continue providing your customers access to helpful content. Here are a few we have used:   Account owners email lists of users needing access to content as part of the onboarding process. Customers have to email the team to request access. The expectation is set that access is not granted automatically and can take a few hours to be processed. We now use Alteryx, CRM data and the community API to automate the process. We run a workflow everyday that matches CRM user data to our community database, identifies the correct role based on the account type, then applies those roles automatically via the Community API. For the most part users are all set before they even decide to visit the community for support.   We're still awaiting a true SSO implementation to avoid having to use all of these work arounds and to provide a better user experience but at least for the time being #3 works well enough for us.    I hope this helps! ... View more