Hello all, I am a community leader for a major ISP. We are in the process of a community revamp and are exploring effective ways to communicate community suggestions to various internal teams. Given my ISP makes routers and set-top boxes for customers and some customers may request new features, it makes sense to use some Idea Exchange boards with tags indicating feature delivery status. One issue we are facing is that not all internal teams can assign a person to check and respond to Idea Exchange boards on a consistent basis. Internal teams are more willing to respond to emails sent to their organizational inboxes than to check a separate community platform for new threads. So, my question comes: is there a way to interface Khoros mailer with an Idea Exchange board in both ways? Meaning, if one opens a new idea, a particular set of employees will be notified via email; and employees can directly reply to the email such that the email contents will be populated as replies to the Idea Exchange board. Not all employees have an account on the Khoros community, but we can display them as from the general support account. Khoros Care seems to have some relevant features, but we have several lines of products (Home Internet, 5G, etc.) thus requiring multiple Idea Exchange boards linked to several internal teams. ... View more