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Parvez_AL
16 hours ago
  • 20 Posts
  • 58 Kudos Given
  • 0 Solutions
  • 25 Kudos Received
Member profile

HPE Community Forum Program manager

Re: Community Analytics issues

Parvez_AL
Occasional Advisor
Occasional Advisor
‎12-15-2019 10:45 PM
‎12-15-2019 10:45 PM
Yes, it was not working for me but just now it started working again. I can see the notification "  Community Analytics Metrics will be delayed for 14-12-2019 and 15-12-2019. We're working on it." ... View more

Minutes to first solution raw data calculation

Parvez_AL
Occasional Advisor
Occasional Advisor
‎09-13-2019 06:41 AM
‎09-13-2019 06:41 AM
I had question about how minutes to first solution is calculated. When the raw data sorted by mins to first solution is exported( for 1 month)  then the average usually does not match with the one shown on the dashboard. I wanted to know if  it excludes anything like mins to first reply calculation where it takes the replies for only 7 days.       ... View more

Re: Understanding minutes to first reply

Parvez_AL
Occasional Advisor
Occasional Advisor
‎04-23-2019 03:55 AM
‎04-23-2019 03:55 AM
Thank You Jake. That clears my doubt. ... View more

Understanding minutes to first reply

Parvez_AL
Occasional Advisor
Occasional Advisor
‎04-18-2019 05:18 AM
‎04-18-2019 05:18 AM
Hi, I had a question related to minutes to first reply. In LSI the definition of minutes to first reply it also mentions "This metric excludes minutes for replies that have occurred after 7 days". (shown in pic below) What does that mean and how does it apply when we are pulling up the report for a Quarter? ... View more