Stephen,   Many great pearls of wisdom here!  I rather like your "who's who" in the community bit to help guide new arrivals to understand the level of support, who does what, etc - sets expectations  In the community I managed, new customers occassionally mistook the volunteer community moderators (one of our super user roles) as employees - your idea would likely have helped.   I agree with you on the super user guidelines.  We had this as part of their advocacy package, explaining the kind of conduct we expected, and the moderation team had their own KB section and ongoing best practices discussions to cover how best to deal with spammers, trolls, etc.   I think you have codified this particularly well.     Great job on the video!   Best regards,   Mark ... View more

Wendy,     Great video and excellent points that the language (and perhaps especially so for languages that are dominant in one country or a relatively tight geographic region)  creates a nuanced culture for the community that requires you to adjust approach.   Do you think that some languages (and related cultures) may be more naturally active in social and community than others?   For example, I perceived the Germans to be purpose driven - down to business.   Any tips that you would share for how you adjusted what you did to encourage participation there?   Best regards,   Mark   ... View more

Congrats Jenn - nice way to celebrate this year!   Charlotte - thanks for saluting the Lithosphere - I always like the original name.   Lot of changes over the last 8 years, and Lithium has really done a lot to realize the vision of this community being so many things - a live demonstration of the platform,  a collaboration place, support resource, and opportunity to influence the future through ideas.   On top of it all, Lithium continues to model the way with demonstrations of not only platform customization & innovation, but also through community management best practices.   It is definitely a place to practice - to try out new ideas.      ... View more

Aha!  Julie is right!  (no surprise). ... View more

This one is definitely a step up in complexity.  There are several pieces of content that should be a direct hit based on location and subject, yet nada so far.  ... View more