Hi @Nconforti,
You are smart to think about these issues now before you migrate because they are difficult challenges and very important. Having a ticket in Jira for each idea sounds like a great system and it's probably overdue that Khoros thinks about how to better facilitate exporting of data rather than just leaving it to customers to try to wrangle with the API.
I launched an ideas exchange at my previous organisation and learned a lot of lessons the hard way. Customers certainly loved it. In two years we received around 2500 ideas, over 10,000 votes and over 6000 comments.
As I've mentioned before in this community, my number one recommendation before you proceed with a formal and public idea exchange is make sure you have firm commitment from your product management team about their level of involvement. Train them to use the system in a staging environment before launch so they can get a feel for how to respond to clients, change the status of ideas, search for posts, export data, etc. Deal with any concerns they have prior to launch.
At my previous organisation I got commitment from the head of our product management team that all the product managers would be active, but it was a constant struggle to keep them involved as they initially didn't find it easy to use and were soon overwhelmed by the size of the task. Responsibility for the platform ended up falling on my support team.
You can expect customers to love the idea exchange, but managing it does require significant time investment. Don't underestimate the level of management required, particularly as time goes on. It is a big commitment and can have huge rewards if you get it right. But it's also a very public window into your organisation and needs wise management.
Good luck,
Jason
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