ShalineeS
Khoros Alumni (Retired)
Joined 4 years ago
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Now Available: Improvements in Bulk Asset Upload Experience in Mobile Capture
What is changing? The ability to add captions/descriptions on the bulk asset upload from the mobile that will be carried over to the publishing window in Khoros Marketing. Why is this change being implemented? Earlier a user was able to upload the assets (images/videos) to the content centre either by capturing a live moment or by selecting assets from the camera gallery of mobile. However, s/he was not able to able add any caption/description about each of the assets on bulk upload. With this release, a user can select multiple images/videos of up to 100 files for upload. Each image should not be larger than 15MB, and each video should not exceed 5GB. There is a count indicator at the bottom of the screen to reflect the number of assets selected. Once the maximum limit is reached, a user can not select further assets and the rest of the files will be greyed out on the screen. Next, click on each of the files in the carousel to add a title/description. Tap the ‘X’ at the top right of a thumbnail to remove it from the upload in case it is uploaded by mistake. Unless a Default Folder has been selected in Settings, a destination folder must be selected for this upload. Select the labels and consent to be applied to all assets in this upload. Note: Tapping Cancel at any point during this process discards all Titles, Descriptions, and Labels and returns you to the Camera Roll screen. Once you have added all desired details, tap Upload to proceed. Note: If any assets exceed the file size restrictions, the Upload button will be inactive. These assets will be displayed at the beginning of the queue and marked with an error - tap the X at the top right of a thumbnail to remove it from the upload. The Uploads page lists recent Khoros Capture uploads made from the device and their current upload progress. Tap Clear in the top right to clear the list (this does not affect the progress or status of any uploads). If an error occurs during an upload, tap Retry next to each asset to reattempt. Are these changes available to all customers? What will it cost? These changes are available to all current and existing customers of Khoros at no additional cost.72ViewsSign in to react to this post0CommentsNow Available: Improvements in Smart View Experience in Mobile Care
What is changing? The ability to filter or sort conversations within the smart view in Khoros Mobile Care. Why is this change being implemented? Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. In Khoros Mobile Care, tap the Smart Views (lightbulb) icon to see the list of all shared Smart Views. Earlier an agent/expert was able to see all the available unassigned conversations in a smart view that awaits agent interaction. However, s/he was not able to filter or sort the conversations to quickly organize and find the conversation that they can claim and respond to. With this release, an agent can use filter conversations in a smart view to view only conversations from certain social networks. To filter the conversations by source network, tap the Filter (funnel) icon. Then, tap the desired network(s). If you select multiple networks, a drop-down menu appears at the top of the Smart View details page that enables you to further filter conversations by one of the networks you selected. All Filtered Networks are selected by default. To sort the conversations, tap the Sort (arrows) icon. The following sort options are available and can be organized in Ascending or Descending order: Priority First Post Date Latest Post Date Are these changes available to all customers? What will it cost? These changes are available to all current and existing customers of Khoros at no additional cost.1.5KViewsSign in to react to this post0Comments
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