About StephenB

StephenB · ‎02-17-2020

Before I open a support case, I wanted to see if anyone else is experiencing significantly longer load times with PM V3. I ran several Lighthouse audits (Chrome incognito) and they all returned a performance score of "4". Yes, just 4. I noticed that Khoros has rolled back to PM V2, so I wasn't able to compare. 22.4 seconds is incredibly long. Is anyone else seeing this?

StephenB · ‎02-12-2020

+1 for what @CarolineS said 🙂

StephenB · ‎12-30-2019

Hi @aniak I ran into the same issue before we launched our TKB. You can try adding this CSS to hide it: #lia-body .lia-content select.lia-search-form-granularity.search-granularity option[title="Knowledge Base"] { display: none; } You might want to test with IE and Firefox though... I recall an issue where those browsers weren't recognizing the CSS, but that was quite a while ago.

StephenB · ‎11-29-2019

@Enidin I think it's imperative to have a search tool that's easily accessible. I agree with @JasonHill - making sure that members are finding what they're looking for should be priority. Are you using Promoted Search? We've found it to be quite beneficial in our support community.

StephenB · ‎11-28-2019

Hi @Enidin Where does the majority of your traffic come from? If from external sources (i.e. Google) then they'd be landing on the page they searched for and wouldn't necessarily need to use community search.

PM V3 Performance

Re: Atlas Updates, January 2020

Re: Search - how to hide "Knowledge base" in the drop down content category menu?

Re: How much members uses search

Re: How much members uses search

PM V3 Performance

Re: Atlas Updates, January 2020

Re: Search - how to hide &quot;Knowledge base&quot; in the drop down content category menu?

Re: How much members uses search

Re: How much members uses search

Re: Search - how to hide "Knowledge base" in the drop down content category menu?