My understanding is that admin metrics won’t be turned off until we have everything covered in the target solution.  I also believe  that they are working towards a new analytics platform, don’t know much just that it’s better and plan to have everything In one place in the near future.  As it stands, I agree LSI doesn’t cover everything I need or use in Admin metrics  ... View more

kudoes given 🙂 ... View more

I'll be honest, ideas don't tend to make it into the roadmap quickly however posting it as an idea is absolutely the right thing to do and the process we should follow, post the link when you have an i'll also vote for it as i think it's one of them features the community is missing.  Personalisation is one of the future items on the Khoros roadmap so it's possible this could make it into that stream of work.  Alternatively... I'm no sales man nor am i a developer hence me saying this, I use an amazing agency based in the south of the UK who are absolute wizards on the khoros platform. They have done things with our environment that even people at Khoros have not recognised it's their platform (links in my signature to some of the stuff), if you're ever interested in some excellent value, top class expertise id be happy to make an intro or just check them out Ingleby  ... View more

Hey,  Short answer is no, actually the long answer is also no however you could achieve this with some not so complex dev. I built an Accessibility Hub  using category and forum board pages and using a little widget at the top you can change the colour scheme.    Have a play... I guess you could easily save this setting in a custom field on the user profile in a custom field then have each page do a lookup for the "scheme" then render in dark mode Mine is very basic and these are on some very basic pages, it would be more work to style every single class used across the community but if you want to do this, it's the dev route...  On another note if this was OTB i would use it... I hate white backgrounds, which pains me as my companies primary colour is white.... yeah i know... 🙂 Good luck  ... View more

Hi,  Likely a backend change that's needed by support or at least when i set up mind it was needed and i dont think ive seen it being pushed to self-serve.  Manual - someone with permissions clicks the escalate button it's triggered Auto - this was a time delay, afterwhich any post would be pushed into response  One of the challenges i had was that regardless of the delay i didn't want 100% of all content to end up in response. With supports help we disabled the auto escalation of everything after X and went with the following rules: Only escalate a topic/message into response if the following criteria is achieved:  someone with the granted permission to escalate has clicked the escalate button, send into response straight away  If message has not had a reply with X minutes, send straight to response.    Once the above is in place you can control the amount of time for "X" within Admin, this was only topics which have been escalated will get to response, this allows you, for example to give the community say 24 hours to answer a questions if no answer, it's passed to your team and your super users have the power to escalate manually so if they see something you need to be all over it gets to you straight away.   That's how i have mine setup.    ... View more