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Fellsteruk
Friday
  • 1850 Posts
  • 2174 Kudos Given
  • 99 Solutions
  • 2469 Kudos Received
Member profile

I'm the Digital Service Manager over at TalkTalk here in the UK. Driving a growing community, social engagement team as well as building awesome content to help our customers. Have to say, I love it... I could talk forever about EV's, renewable energy and food, don't forget the food... Say hey if you see me around :)

Re: Responsive: Can't use smartphone keyboard

Fellsteruk
Honored Contributor Honored Contributor
Honored Contributor
Thursday
Thursday
@SantoshS  Appears i have this issue do i need to log a support ticket or will i get the patch applied also? ... View more

Re: Potential SEO issues post 18.12

Fellsteruk
Honored Contributor Honored Contributor
Honored Contributor
Tuesday
Tuesday
What version are you on http 😕 /<your community here>/status/version as of 19.1 this should have been fixed i believe mine stopped happening as of 19.1 but i also got one of these alerts yesterday so I've flagged it with support again, id suggest you do the same.  Either 19.1 didn't fix the issue or google have made changes ... View more

Re: An Unexpected Error has occurred - Anyone seen this?

Fellsteruk
Honored Contributor Honored Contributor
Honored Contributor
2 weeks ago
2 weeks ago
Hey @Wendy_S , Are you doing well? It's not obvious in any of the reports, you have to dig to find but easy enough to find.  Log into Google Analytics for your site Select Behavior Select Site Content then All Pages From the Primary Dimensions select Page Title   In the search box enter Unexpected Error Adjust your date range and you should see any occurrence of this error if you click the result that says  "An Unexpected Error has occurred. - <Your community name>" You should see a list of page urls where the error occurred.  You can do the same to track things like: Page not found Message not found Node not found Page not found  Authentication failed ... View more

An Unexpected Error has occurred - Anyone seen this?

Fellsteruk
Honored Contributor Honored Contributor
Honored Contributor
2 weeks ago
2 weeks ago
Hi, Just curious if anyone else who uses Google Analytics "GA" has ever tracked error message volumes and specifically the "An Unexpected Error has occurred" Using GA I've been able to confirm that this error doesn't appear to be linked to any one user journey or page. However, the error does appear to be generated around the Value Analytics surveys with that alone accounting or about half of the errors i see.  As yet, it's unclear exactly what causes this error to generate on the lithium side and i was just curious if anyone else has observed this error, volumes and any mitigation they have completed.  Thanks  ... View more

Re: Migration of SMM Raw Post exports from Supervisor View to Analytics

Fellsteruk
Honored Contributor Honored Contributor
Honored Contributor
2 weeks ago
2 weeks ago
What changes are you making to the license model. Currently my agents have access to supervisor to pull data, this change will force me to purchase analytic licenses which are circa £2,000 each.  what changes are being made to avoid customers like myself from losing g functionality?  ... View more