Hey, Salesforce did, maybe still do this for their cohorts as they come out of training, been a while since i did my admin certification but as a "customer" being on the other end i found the whole experience a little flat. They gave the recently certifyed users a "community" just for them, only most of the users didnt use it, nor did salesforce do anything to actually moderate or seed discussion, from my point of view I was left asking, whats the point of this so called community? I guess the point i'm trying to make is that, as @JakeR has said people will talk about what they want too and so giving a scope/purpose too narrow and you wont get any engagement. I think it's also really important that you have a clear purpose for the area making sure users get something out of it as well as you achieveing your goals. Be open about the whole thing, it may not actually work, but thats ok, whats works in one community maynot in another. I've created several private areas, using groups and boards with different sucsess, my own personal preference is a private board as you have more flexability to do stuff like private TKB content, custom pages all within a category but groups do give you a somewhat easier level of admin without having to mess about with roles, some things that i think are key to sucsess, will be more but here are some of mine: Make it clear what the group is for and what they get from it Stay active in the group to answer questions, dont leave to own devices Seed discussions aroud topics you want but embrace all peer discussions, it's only a community when users feel like it's one, not because we call it that. Use some gamification in this board that's above and beyond your normal activity. Good luck
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