Everyone: What are your favorite apps/tools you use to stay organized or increase productivity? Everyone: What's your favorite community? John + Javier: How do you keep documentation and content updated, especially in large volumes? Julie: You have a good team of stakeholders across the company. How did you get buy-in from other departments and what suggestions do you have for other Community Managers looking to do the same? Andy: How do you ramp-up new moderators and team members? Do you have documented training or do you do live training for each new moderator? For the remote folks: How do you both connect with one another and connect with the company being that you are remote? Everyone: What is your favorite community group or resource (i.e. Community Roundtable, CMX, etc.) - if you have one? Brian: What's the most complex or complicated problem you've helped a customer resolve and how did you tackle it? Javier: Your support team is very involved in the community providing expert answers to your customers. Do you have any suggestions for getting buy-in/participation from the support team on the community for other customers who are looking to do the same?
... View more
