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TreyWaddell's avatar
TreyWaddell
Director
5 years ago

Salesforce Case Portal Integration - Rich text comments + CC: option

Hi Friends, 

We'd like to improve our Salesforce case portal experience by offering: 

1. RTE for case COMMENTS

2. Option to CC: / add additional recipients to get case comment updates. 

I know the Khoros community offers this, and I know there is a vendor that offers this (Internet Creations - not a viable solution for us) - so I was curious if anyone else has any customizations or other ways they've addressed these faults in the Salesforce platform (yes, I said it and also voted on their 11 year old Product Idea in their own community). 

 

2 Replies

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  • VarunGrazitti's avatar
    VarunGrazitti
    Boss
    5 years ago

    TreyWaddell - We do have an option for the custom solution with the connector. Let me know and we can discuss more. I will send the details in the PM.

  • themaria's avatar
    themaria
    Expert
    3 years ago

    We are really struggling with case comments as well, I'd like to know more as well.