About AlanA

AlanA · ‎10-30-2019

Thanks, everyone! I went into the Group Admin UI and added users through USERS > Edit Users. That worked well and was pretty quick. @lilim, interesting idea re the role. Will try that out next time.

AlanA · ‎10-24-2019

Hi everyone! Wondering how you would tackle something we need to go through. We created a private group on our Community, and we have lots of members in there. Now a large group of staff want to join the group to read member's comments and reply etc. How would you go about adding ~50 staff designated members to a group? Would you do it individually or is there a good way to do it in bulk? Thanks in advance for any advice.

AlanA · ‎09-12-2019

We host weekly AMA style chats on the eBay Community. There is a dedicated board. We open a thread for 60 mins. Users can ask questions for 60 minutes. Staff reply throughout the 60 minutes and continue to answer questions after 60 mins, if any remain unanswered. We recently started to post a synopsis at the end which we accept as a solution which floats it to the top. That results in users not having to read all replies. https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat Let me know if you have any questions.

AlanA · ‎08-23-2019

Would love to see this too!

AlanA · ‎08-12-2019

Best of luck!

Re: Adding users in bulk to private group

Adding users in bulk to private group

Re: AMA best practices?

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