Thanks for sharing your wisdom, @lolagoetz.  PS - Doug does nothing around here these days.  ... View more

Hi @deirdreyee, If you right-click the number 1 there you'll see it is a link.    If you're sharing links to a specific post, you just need to grab the URL of the post number.  Let me know if you have other questions.  Thanks.  ... View more

Thanks, Stephen.  We had our SBR with Lithium last week, and I pitched the idea of the auto-responder to our Lithium account leads, and the consensus was that it was a good idea.  We do work with a 3rd party developer for our platform; I can pitch the idea to them and see what they come up with.  If anyone else has experience setting up similar, please share.  Thanks.  ... View more

Hi @Fellsteruk ,  Thanks for the reply. We do have a SU program with about 60 daily active members. Our superusers answer thousands of posts per month. The main ask we have of them is to tackle unanswered posts. They do a great job answering questions, some of them author over 1k answers per month each. We've added new users to our SU program, but the rate of unanswered questions is still too high. I know auto-responders are not best practice, but it feels like it'd be helpful. Personally, I'd rather receive an auto-response than vs. no response at all after posting in a Community.  Thanks.  ... View more