Hi all, thank you for all the great feedback. A little background. In the past, we had moderator specific goals tied to Forums activity metrics, and it caused bad behaviors in the community. Mods were replying just to reply, giving each other Kudos, etc to meet goals. We changed out strategy and resolved the issue. Now we are transitioning more of our customers to Forums only support and the question of allowing moderators to accept solutions has come up again. Their main complaint is around posts that clearly have a solution but are not marked Solved. I could see the benefit of having a clear process in place that allows community managers or a small subset of high performing moderators to mark solutions as solved. @JuergenM @Malcolm-M @CyJervis Have you ever had members get upset when someone else marks their posts Solved? @maounde our mods do the typical moderation best practices (move posts, reply to unanswered posts, enforce community guidelines, etc.) Thank you!
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