JustinC
Khoros Alumni (Retired)
Joined 12 years ago
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Overview of our Marketing Incidents
As many of you know, the Khoros Marketing platform was recently the target of a malicious security attack by a well-known bad actor. We know it’s been a difficult couple of weeks for our customers, and we are grateful for your patience and partnership — we are stronger because of it. In the spirit of that partnership, we want to share a comprehensive summary of recent events so you have the full context of what happened, the steps we took, and our preventative steps to protect your brand even further in the future.201Views5likes0CommentsNEW OUTAGE ALERT: Khoros Marketing Platform
With great regret, I am reporting that we have temporarily shut down access to the full Khoros Marketing platform due to a second malicious attack instigated by a third party. We are investigating now. All access is currently suspended, as is publishing activity.234Views1like4CommentsACCESS RESTORED: Khoros Social Marketing, Intelligence, Experiences
Access to Khoros Social Marketing, Intelligence and Experience products has now been re-enabled. Our mobile app, Vault, and Promotions are still suspended. Users who reset their Khoros Marketing Platform in the past 48 hours (as of this notice) will need to create a new password.260Views0likes1CommentRe: NEW OUTAGE ALERT: Khoros Marketing Platform
Outage update: Khoros Marketing Platform Access to the Khoros Marketing platform is still suspended while we continue to investigate the incident. While we work to complete our security protocols, our Engineering team is also working to minimize the impact of phishing. Given the nature of the threat we face, we cannot share further details in public forums. We’ll continue to post updates as information becomes available. Please subscribe to status.khoros.com to ensure you receive the latest updates.91Views0likes0Comments