@NicolaC - This is a common issue with the ranks, could be cache, just try toggling it or create a test role, maybe change the order in the rank structure to see if it helps.
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@NicolaC - Looks like the user is getting assigned multiple roles which may be triggering a rank higher than the one which is supposed to show the icon. Can you check if that's the case? The higher rank in the structure takes priority. I hope this helps.
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@cgrinton - Here, check this and it should help. https://community.khoros.com/t5/Community-structure/How-Community-Structure-changes-affect-category-subscriptions/ta-p/529090
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