@jhaze - That is something which is not feasible OOTB as of now. The system might be storing all this data but the API are not available to fetch all this data, so the customisation also seems like a difficult option here.   As of now, there are email triggers which a users get on ranking change, but that wouldn't help us since there is no way for us to know or use that programmatically. Other option is, the manual user reports each week to compare the user ranking for those who have different rank than last time. However, since there is no field like Rank Date in the APIs, this option is very unreliable and non-scalable.   I hope this helps. ... View more

@tealiumjustin  - Have you checked the TKB Dashboards? Here are more details: https://community.khoros.com/t5/Tribal-Knowledge-Base/Anatomy-of-a-knowledge-base/ta-p/5890   I hope this helps. ... View more

@jxwilson - Interesting. This seems highly unlikely for an end user to actually get this. If possible, try and confirm the following from the user and on your end:   1. Can you verify this on your end somehow? Trigger the same email and see if you or others get this issue. 2. Is this the only email coming without values for this user or all the emails which he is getting are like this? 3. Was it just a one off chance or does he have a lot of these. Also, when did he first get this. If you get an answer to that, you could start checking in studio if you did make any changes on or around that date in the email templates. If yes, try restoring the email template to default to verify it again. I feel it could either be just a one off issue, which might be at the server level, where the velocity simply missed the values due to lag, no response or server time out etc, but it could only be treated as an issue if it's been happening over and over for this and other users. I hope this helps. ... View more

@illumina - Here is a Admin training module you can get trained on - https://community.khoros.com/t5/Education-Information/Administrator-Foundation/ta-p/189562   I hope this helps. ... View more

@mvanpelt - My answer was specific to Toby's question. To elaborate this further, what you have asked regarding the integration scenario is feasible. If a customer posts on Lithium - the question will be posted on your slack and can be replied from there. We can set this up to different slack channels from different Lithium categories and also tie it up to labels for further specification.  Let me know if this helps. I can send you more details in PM.   ... View more