JamesWoodsSM
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Joined 11 years ago
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Re: Monetizing Support communities
Refer a Friend schemes traditionally fit the community model: encouraging and rewarding advocacy, enhancing the sharing spirit of community, and providing a monetary value / sales leads volume that adds to yiur wider buisness case. I mean, its essentially a stripped down version of GGs operating model, and they aren't doing too bad ;) We did it a few years ago, but it got lost along the way. Maybe something to look at for both of us...23Views2likes1CommentRe: Product Mentions
HiClaudiusH I touched on a bit in our Lithy submission -https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Virgin-Media-B2C-Community-Innovator/cns-p/490578 Essentially we have 4 main product lines which used to be separate - Broadband, TV, Phone and Mobile. Which works great for Community five years ago. But now we have a cross-pollination of products - TV streaming, VOIP, Mobile apps controlling your WiFi and your TV - it makes the rather more linear approach difficult. Where do you post about a problem watching our mobile TV on demand service? It's a problem I had raised, and then that was the pitch I put to Beta team when i first saw PA on the Roadmap. It also means where we have boards that aren't busy enough to split, but too busy to investigate - we can hone in on product names "Samsung" or services like "Pay as you Go" or "Pay Monthly" to identify trends. This is another example (solely chosen because we published a Huawei blog recently) https://community.virginmedia.com/t5/c-virgin/Huawei/pd-p/Huawei50Views0likes0CommentsRe: Product Mentions
Yes! We're not using "properly" but we are using it on the 'Mobile' section of our Community. I've no idea of APIs, but I managed toget a rough version of it working without doing any coding at all. My dev genius is on holiday right now, so I can't tell you precisely. Ping me in a week when he's back and I'll ask him. Here's an example of a Product page - all posts / blogs / videos with the # mention appear. https://community.virginmedia.com/t5/c-virgin/Roaming/pd-p/Roaming We have a couple of things to iron out before we roll it out across the whole community. Once adoption picks up (which it will!) it will be worth the effort.64Views3likes4CommentsRe: 16.10 Release Notes
Not really - depends on the community really. Does it always look like this? Add to that the definitions of casual users and superusers are quite vague,so it's difficult to double check. What you can do is compare the number of members who signed in in the last 60 days with the number of members who posted. That *should* give you the 70/30 split as outlined above.801Views2likes0CommentsRe: 15.4 Release Notes
Top Members, and filter by members is great. Love the Klout top members chart. Very interesting reading. One problem I've found is when filtering - say by role - the Accepted Solutions and Kudos only reflects the group selected. For example Superuser#1 has authored 300 Solutions Authoredand 500 kudos received in the last six months. --Filter Equals Superuser-- Superuser#1 now has only 10 Solutions Authoredand 50 Kudos in the last six months I'm guessing - given that other community members appear in the Kudos Received andSolutions Authored - that this is only the Kudos given, and solutions that were accepted by Superusers. Is this how it's supposed to work? Would be more useful if these were the overall value, rather than a filtered value - although it's nice to know who's most popular within the Superuser community - it would make for more logical stats if these columns were additional columns. Thanks1KViews3likes0Comments