No worries on a late response. I hope you had a nice Holiday Season, Piper!
To me, it does sound like there is a bigger internal problem within the business at this point. Leadership not empowering (or worse, not trusting) the team to do their job and make the right decisions around best-practices is likely to be a combination of both personality and business-culture issues.
Generally, in these situations, appealing to the business sponsor is the best course of action. If the business sponsor tends to be feckless or is not a position, politically, to put his or her foot down within leadership circles, then finding allies within leadership across other business units (or other business divisions!) is the next course of action.
I might also add that the Khoros CSM and/or the Khoros Account Executive might be another resource to tap. I certainly do not want to send any of my fellow employees into a dysfunctional situation, but sometimes a voice-of-reason from outside the business (and in this case, a voice that represents deep knowledge of both Community platform and Community practice) can help sway opinions....or at the very least, get people to revisit their previously entrenched opinions.
And, lastly, props to you for trying to help the Community (and its team) deal with this. It is not for the faint-of-heart, so I salute you.
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