@JasonHill wrote: Our ratio of user searches divided by unique visitors last month was just 0.04. Earlier I calculated user searches divided by visits. Now I calculated user searches divided by unique visitors and got same result than you 0,04 (4%). So, briefly, there isn´t anything "wrong" with our community though 🙂 ... View more

@StephenB wrote: Are you using Promoted Search? We've found it to be quite beneficial in our support community. Yes, we are using it with few cases. We should use it more, thank you pointed it. @JasonHill wrote: @Enidin  I think the value of search obvious increases as your knowledge base of content increases - that is, the more posts you have and the older your community is.  In general, I think promoting search is always a good idea. Particularly in a support community where your objective is to help users find the quickest and most comprehensive answer to their problem so they can get back to work. Jason I didn´t mean to hide search, sorry if you got that feeling. My point was that we have promoted search a lot, search field is the best place in our community today (desktop and mobile) and still they are not using it much. We promote search in a future also but we will do some small adjustments 🙂 ... View more

@JasonHill Actually, no. They dont ask same questions. I looked our search ratio because we are just redesigning our frontpage. Today the search field is in the hero but we will put it to the navigation and how it will be scaled with smaller screen that is what we are thinking about.  Do you think the search is important for our users, if you think all the info I have told to you here? ... View more

Good point, I forgot to mention that biggest traffic source is Google. Direct traffic is quite small. So that's the reason? ... View more