This role is fully remote, but based in Ireland. As a support based Community Moderator your role will be to help our vibrant Community on our user forum. You will be responsible for monitoring customer support experiences, launch readiness, supporting our Super Users, managing escalations, monitoring and reporting, as well as general presence on the community to convey the overall sentiment of our users to the rest of the team, and to engage with users and create a sense of community between them. You will work in collaboration with our community team, communications team and the wider customer experience team to serve our customers and defuse potential frictions on the Community. The right candidate will be passionate about helping others, structured in their work and autonomous enough to be the voice of the company on the Community - but also opinionated and enthusiastic about turning our user forum into a vibrant community of Dropbox ambassadors, have an appetite for "translating" technical concepts into simple, easy-to-follow content, and would love to collaborate with the rest of the team. Check it out and apply here -> https://www.manpower.ie/job/322035/community-moderator-/ ... View more