About CyJervis

CyJervis

We too rely on Admin metrics for many stats we pull each month as they are not available in analytics. Fingers crossed for parity before admin metrics are discontinued.

CyJervis

@DaveEv Of course, I would love a walk through. I won't get into all my issues with Care for moderation here but I'm hoping the changes aren't just to workflow but also adding functionality between Care and Community. Currently we need to bounce between the two platforms for each post to get moderation done.

CyJervis

We have been using the agent function for community moderation for over 7 months now. Based on this article it seems like the roadmapped improvements will be based on the use of Manage, am I correct?

CyJervis · ‎05-11-2020

Congratulations on the design update. I have to agree with others that moving away from the hamburger menu is an improvement. I also like the easier access to case portal. I also have to agree that the colors are a bit much and my eyes don't know where to concentrate due to the color distraction.

CyJervis · ‎02-10-2020

Looking to see if anyone can confirm what exactly the first replies metric is measuring. If when looking at total number of first replies in Community Analytics>content>Forums the definition for this metric is: Total number of first replies that have happened during the specific date range. (This might include replies on threads that were created before the start date of the report.) I've been asked if we can report what roles or ranks are authoring the first replies. Just looking for someone to confirm if it is measuring first replies authored or first replies received.

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Re: Metrics and reporting

Re: Moderate Communities Like a Pro with Manage View

Re: Moderate Communities Like a Pro with Manage View

Re: The Redesigned Atlas Landing Page is Live!

First replies metric (received or authored)

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