About edgiansante

edgiansante · ‎05-04-2017

yeah that's correct - thanks for responding

edgiansante · ‎02-22-2017

Do you have examples on support-based communities?

edgiansante · ‎01-16-2017

Thanks for sharing it! Sorry if I mis-read but you said " Lithium already gives you an easy and effective way to measure both CSAT and NPS across Twitter and your online communities." and I tried to find a way to measure CSAT and or NPS in the dashboard like your screenshot via communities and couldn't find anything but info on the Value Analytics. Am I missing something or going on the wrong posts? 🙂 Thanks

edgiansante · ‎12-12-2016

Sorry if this is an old question, I did try to find it but no luck. Is there a way to set a message placeholder when a thread is closed (rather than moved only) from the system settings or this would be a custom build? I'm seeing more and more users that are unsure when a thread is open or not (there's no clear indication to whether it's closed or not from a user's perspective). Any workarounds for this? (if this is not an OotB setting I'm missing)

edgiansante · ‎11-02-2016

Hey Jason Thanks a lot for that. I'll get back to our (Lithium) consultant to check it again. Thanks again for confirming

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Re: Lithium Response: Making Measuring NPS and CSAT Even Easier

Re: Thanks for your question. The increases in customer satis...

Re: Lithium Response: Making Measuring NPS and CSAT Even Easier

Message placeholder when a thread is closed

Re: Is there a way to identify a user's first post?