Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results.   These awards are rolled out at our CX Live events around the globe. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is...   Sprint    Major kudos to the team for making huge waves all year long in digital customer engagement. Check out their submission here.  APAC and EMEA winners to be announced soon; stay tuned!   ... View more

Wow! This year we had some amazing Lithy entries. To make it easy for you to find submissions, we've created a handy Lithy Submission Index. It's a quick, convenient way to locate and keep track of your favorite entries.   Digital All-Star Barclays US Migros-Genossenschafts-Bund Fido Samsung Electronics TalkTalk TIM USAA Upwork Virgin Media   Social Marketing Champion Cultura Samsung Electronics DTAC   Social Support Champion SANE Australia Virgin Media Comcast Constant Contact Sprint Australian Taxation Office Flybe - Sitel Jawwy - STC Cancer Council Rogers United Airlines TalkTalk AARP USAA Breast Cancer Care Telstra United States Postal Service Zilveren Kruis   Support Savings Titan Cisco Systems F-Secure Jawwy STC Sky UK Tableau Software TalkTalk Tealium VIAVI Solutions   Topline Titan Tealium   Digital Design Excellence Morningstar, Inc. TIM SAP SuccessFactors Transamerica Thumbtack Samsung Electronics Barclays US Zilveren Kruis Sky UK    B2C Community Innovator Zilveren Kruis TIM Australian Taxation Office BNP Paribas S.A. Niederlassung Deutschland Comcast eBay GoDaddy Microsoft Migros Transamerica. Samsung Electronics Sky UK TalkTalk Virgin Media Vituity   B2B Community Innovator Alteryx Aruba, a Hewlett Packard Enterprise company Cambium Networks CDK Global, Inc. Cisco Systems, Inc Cisco Meraki Health Catalyst Microsoft Partner Community Property Exchange Australia (PEXA) ServiceMax from GE Digital SolarWinds SAP SuccessFactors SugarCRM VIAVI Solutions   Surprise & Delight Cisco Meraki United Airlines United States Postal Service (USPS) Tableau Software   Related blogs: Check out the winners and finalists in this blog!  Read about our judging panelists here.  Learn the details about CX Live Roadshow in this article.  ... View more

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin.  A few of our favorite moments? Guests sipping our celebratory Lithy cocktail, the red carpet, the air-conditioned indoors, and the new faces and trophies we saw on stage.   Lithium’s very own  CMO @KatherineC was our master of ceremonies with co-host ( @PeteH) and proudly announced the winners of the awards.   The competition this year was fierce with 82 submissions. With such a tight race, we were especially grateful for our expert panel of judges who helped determine the winners. Thanks to Joe Cothrel, retired Chief Community Officer @ Lithium; Tim Lopez, Director of Support Services and Social Research @ TSIA; and Wayne Kurtzman, Research Director for Social and Experiential Solutions @ IDC.  Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk Finalists: Comcast, Microsoft BI   B2B Community Innovator Winner: Cisco- JX Finalists: ServiceMax, Alteryx   Social Support Champion Winner: Constant Contact Finalists: Telstra, Sprint   Digital All-Star Winner: USAA Finalists: Fido, Upwork   Social Marketing Champion Winner: Samsung EU Finalists: DTAC, Cultura   Support Savings Titan Winner: Sky Finalists: F-Secure, Tableau   Topline Titan Winner: Tealium Finalists: Comcast, Upwork   Digital Design Excellence Winner: TransAmerica Finalists: Barclaycard US, Thumbtack   Surprise & Delight  Winner: USPS (United States Postal Service)  Finalists: United, Cisco Meraki  //////////// Check out all the submissions in our index .   And stay tuned, the winners of the Regional Star awards will be announced at CX Live Events coming up!  Congrats to all our 2018 Lithy winners and finalists. We can’t wait to see your accomplishments for next year’s Lithy Awards! ... View more