Already tired of hearing holiday music? Good news! There’s plenty of outstanding podcast content out there for community managers to dive into! Check out these recommendations, and have something ready to take notes on, because you’re going to want to incorporate the great advice and strategic suggestions into your own community goals for 2020:
Hosted by Patrick O’Keefe, a long-time community manager, this biweekly podcast profiles CMs from some of the most fascinating communities out there. Patrick also stays on top of trending topics and stories in the industry.
A panel of entertaining personalities hosts this podcast focused on community management and developer relations. The subject matter is more technical in nature than the other podcasts mentioned here, which is also what makes this content truly stand out.
Conversations with Bacon
Jono Bacon is a community strategist and former community manager himself. He not only interviews CMs for his show, but he also speaks with high-profile people working in tech, business, and entertainment. Expect a new show every three weeks.
Conversations with Community Managers
The Community Roundtable is one of the leading organizations for all-things-community-management. Their podcast focuses on interviewing one community professional, per show, and getting a better understanding of that person’s role, goals, and day-to-day responsibilities. Each episode is around 20 minutes, which makes for some quick and easy listening.
Two community pros, Bailey Richardson, and Kevin Huynh (and sometimes Kai Elmer Sotto) break down the nuts and bolts of community building. They’re interviewing community managers across many industries and platforms to take a deep dive into how their communities got started.
Did any of these podcasts spark new ideas or interests for your 2020 planning? If you’re looking for some strategic assistance in implementing these new ideas, talk to your Account Executive or Customer Relationship Manager on how Khoros can assist you through Success Services.
And leave a comment letting us know which podcasts you checked out and what you got out of them!
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Thank you @JacobBo and @PhilippeM for adding those! So many great community podcasts have come out since I originally posted this! In addition to the ones you posted, here's a few more I've found:
Peers Over Beers
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*This post is part of a new series highlighting communities both established, and brand new to the Khoros platform. Subscribe to the "Customer Stories” label to be notified when a new post is added to this series.*
The following responses were provided by Bryan Jennewein (@bjennewein), Director of Community Engagement at Splunk :
Please share a bit of history/background about the Splunk Community.
The Splunk Community first launched nearly eleven years ago and today over 12,000 monthly active members visit our site to engage, learn, answer questions, and give back! Most prominent among our community programs has been our Splunk Answers program, which is a community-driven online forum where members can ask questions and get answers about Splunk’s specific products, capabilities, best practices, etc. In addition, our community has grown to include programs for our MVPs (SplunkTrust), local groups (Splunk User Groups), and product feedback (Splunk Ideas).
Why did you choose to migrate to the Khoros Community platform?
With the growth of our community, our company, and the breadth of helpful content available, we knew that it was time to invest in updates to support our incredibly passionate users and welcome new members with open arms. We wanted to create a central hub for all of our community programs to intersect, and we wanted to grow our existing programs, like Splunk Answers, while also launching brand new programs and new community features.
In short, we want to help our entire community connect, collaborate, and share knowledge in every exciting way we can. Khoros, for us, represents our investment in bringing our entire community the technologies and capabilities to enhance their experiences and grow the support, education, and connection (and fun!) our community engagement programs provide.
The ability to both migrate our existing programs to Khoros and launch our new programs on Khoros was key in our decision. We needed a platform that could provide the diversity of interaction styles we wanted with the ability to scale and grow as fast as we have been.
We chose to migrate to the Khoros Community platform because of its rich features and capabilities, the ability to migrate our product Q&A forum, and the ability to launch new discussions, new content capabilities, and gamification elements, while quickly linking to our User Group and Idea programs.
What was most important to you and your Community team during the launch project?
Several important factors guided our project, and most important among them was not only preserving but also enhancing our community members’ experience while we executed a major migration from our legacy platform over to Khoros. More than 100k questions, more than 140k answers, millions of comments, and more than 12k users is… A LOT… of content to move. In addition, we wanted to usher in a brand new intuitive user experience that was consistent with our company branding. It made for a “hefty” migration, and we wanted to make sure we got it right.
Next, we wanted a clear vision for our future. Given the breadth of new capabilities we were ushering in, we wanted guidance on how best to hit the ground running with launch… and then keep running. So we needed our project to include helping us think through our community strategy, moderation, promotion, engagement, and more.
Finally, we wanted to be able to execute with confidence. This meant keeping our project teams aligned as far as time, deliverables, and costs. We chose to partner with Khoros for this, and together we were able to execute our entire project scope (and then some!) on time and at budget.
Increase adoption of Community as a Support channel
Foster engagement (user contributions, on-site activity, etc)
Make Community an effective solutions channel through improved content
Community features live today:
Premium and Native Gamification
Top Labels component
Unanswered Topics component
SSO implementation: OAuth2
Splunk Community Team:
Bryan Jennewein @bjennewein Director of Community Engagement
Brian Walker @brwalker Sr. Community Experience Mgr
Patrick Pablo @ppablo Sr. Community Content Mgr
Evania Zhang @Evzhang Community Content Specialist
Anam Siddique, @asiddique, Community Content Specialist
Michelle Schlachta, @sensitivethug, Community Content Specialist
Jason Hupka @jhupka Sr. Advocacy Mgr
Renee Woods @runrenchi Community User Group & Events Mgr
Dylan Steele @steeled Global Head of Corporate Messaging
Khoros Team & Contributors:
Launch Project Manager - @JenniferTh
App Engineers - @EricJ, @WillB
Community Strategists - @JennyW, @KellySt
Designers - @EricaRya, @SaurabhV
Migration Engineers - @TsvetanK, @boyanna
QA - @RodrigoR
Tech Lead - @MattV
Web Engineer - @lucas-gresta
Account Executive - @AnaliseS
Customer Success Manager - @JamieDi
Khoros Care - @MichaelaL (Implementation Advisor) and @AmandaB (Learning Advisor)
Khoros Ops/Support Eng Team - @WeiS and @mso
Technical Account Manager - @KelleyM
Splunk already has big plans for more enhancements on their community, such as Salesforce Connector integration, Bevy integration, and additional design work.
Many thanks to Jennifer Thomson (@JenniferTh) for co-authoring this post!
Atlas users, please take a moment to check out the Splunk Community! Reply to let us know what you like best about it!
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