About FranzG

FranzG · ‎05-20-2019

I hope they are also including the UI enhancement to keep Conversation tags always visible at the top of the conversation in the agent view. 😛

FranzG · ‎07-20-2018

@JessicaW Thank you for your helpful post about response time. Great to hear that this is being calculated to account for bot first responses in the dashboard widgets. For the Raw Response report, will the agent's first response on a bot conversation have a TAR based on the time since handoff was requested or is it based on from the customer's first unanswered post?

FranzG · ‎04-18-2017

We've started doing this recently but mainly focusing on the most viewed topics. Also usually after the topic has been around for a while so the original poster already had the opportunity to accept. From that perspective, marking as a solutions provides more benefits for the majority of people just viewing the post than the small risk of annoying the original poster. Franz

FranzG · ‎04-01-2016

Just submitted our submission. *fingers crossed* Does anyone know if the voting is open to all visitors of the Lithium community? Or will it require a Lithium community account to vote?

Online Status	Offline
Date Last Visited	yesterday

Re: Khoros Rebranding and Agent UI Refresh

Re: How Bots work with SMM Response

Re: Do you have moderators accept solutions?

Re: The 2016 Lithy Awards Are Open! Submit Your Entries by April 4th