About Kev_B

Kev_B

Hi, We've noticed a few opportunistic spammers creating what appear to be real posts, talking about our products the way genuine posters would. The posts usually contain links to whatever site they're pushing. I'm interested if anybody has seen similar and has any tips? I'm concerned that marking the posts as spam might train the filter to route genuine posts out. Has anybody dealt with similar?

Kev_B · ‎06-17-2019

@KateF wrote: @Kev_B & @Lindsey, we were able to get Places disabled by simply logging a support case and requesting it. We run a cancer support community, so not appropriate or needed with ours. @Lindsey ditto what @KateF said - it was just a case of logging a support ticket.

Kev_B · ‎05-15-2019

We have an agent whose Community PM's aren't being imported into Response for some reason. Their profile in community is correctly configured and they're able to send PM's to community via Response, just none of the PM's sent to them are being pulled in. Has anybody experienced similar - are there any common troubleshooting steps for these types of issues, or is it a support case?

Kev_B · ‎04-10-2019

@lilim sorry to jump in but I didn't think just a kudos would suffice - I really like this page but have had similar questions re: usage, that's snippet is a game changer. Do you know if it can also apply to category or user level?

Kev_B · ‎04-10-2019

Hi @VarunGrazitti - is this suggestion solely in the community platform? Or will it influence how Response works? The trouble is the text box in Response throwing an error, it never quite gets as far as community. @JakeR thanks, I'll try that route since it's doesn't sound like something that lots of people are struggling with.

Smart spam

Re: "New" Search

Community PM's not importing to Response

Re: Unread posts in a forum

Re: Response, Community & rich text