Hi, I run a community and we use Response to send posts. A common problem we're seeing is when agents type out their responses outside of the console (Word etc) and then paste into Response. A straight C+P usually throws up a formatting error. Sometimes we'll cut & paste back as plain text and it'll still throw the error - it's almost like some HTML tags are being left behind. We do advise to right-click and use 'Paste as plain text', or maybe C+P to Notepad first and then out again to the console to strip formatting. It doesn't happen with Twitter or Facebook, as these strip out the formatting, just curious as to why Community doesn't. So, just wondering if: This is a common problem (if not then we'll have to get it looked into) There are any more effective workarounds? Thanks 🙂
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