Hey, We're using manual topic & message escalations and have it working via email & pushing a conversation into Response immediately (on boards where there's a 24 hour delay). We're now trying to use auto escalations to push messages from certain users (defined with a role) to Response before the 24 hour delay. I've set this up to test with the minimum 1 minute delay and created some posts, but I'm not seeing either an email or the conversation being pushed into Response. Is there a fundamental difference between auto & manual escalations that might explain why this isn't working as expected? The documentation doesn't explain any additional considerations for auto escalations beyond setting up the options. It's mentioned alongside manual escalations as well, implying that the functionality would be the same. Thanks, Kev
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